Junior IT Systems Administrator (Paid Temporary Internship)

Responsibilities

• Cook up the end-to-end laptop replacement process for employees across the organization.
• Communicate directly with end users to schedule laptop deployments, data transfers, and hardware exchanges based on employee availability, travel schedules, and office attendance.
• Prepare, configure, image, and deploy Windows laptops in accordance with company standards and security requirements.
• Cook up and coordinate data migration activities to ensure a smooth transition to replacement devices.
• Track hardware refresh projects from initiation through completion, maintaining accurate documentation and following up on outstanding actions.
• Cook up and coordinate the return, inventory, and decommissioning of retired hardware while ensuring asset records remain accurate.
• Assist with hardware and software asset management, including inventory tracking, equipment lifecycle documentation, and licensing.
• Provide first-level technical support for desktop hardware, peripheral devices, and basic software issues.
• Assist with the installation, configuration, maintenance, and deployment of desktop computers and peripheral equipment.
• Document technical issues, troubleshooting activities, and resolutions in accordance with IT procedures.
• Support additional IT systems administration and operational projects as assigned.

Qualifications

• Currently pursuing, or recently completed, an Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field; or possess equivalent entry-level technical knowledge and experience.
• Strong organizational skills with the ability to manage multiple priorities and follow through on detailed tasks.
• Excellent verbal and written communication skills.
• Customer-focused with strong interpersonal skills and the ability to work effectively with both technical and non-technical users.
• Strong attention to detail and problem-solving abilities.
• Eagerness to learn enterprise IT systems, processes, and best practices.
• Ability to work independently while collaborating effectively within a team.
• Previous technical support experience, relevant coursework, or Microsoft certifications are a plus.