Junior IT Manager
About the role
At Orthodontic Experts, we are committed to delivering exceptional patient care and setting the standard for orthodontic excellence. With 32 locations across the greater Chicagoland area, Wisconsin, and Indiana, and continued growth ahead, we are focused on transforming smiles and making a meaningful impact in the communities we serve. We are looking for team members who are passionate about high-quality care and align with our Core Values: Accountability, Continuous Improvement, Inclusion, Integrity, Respect, Teamwork, Transparency. If you are seeking an opportunity to grow your career in a purpose-driven, patient-centered organization, we encourage you to apply.
Primary Goals/Objectives
The Jr IT Manager at Orthodontic Experts Management is responsible for providing daily IT operations support, IT project management, asset management, documentation, procurement, provisioning, and additional assistance as assigned. This staff-level position is designed with a growth path towards managerial responsibilities for an independent analytical individual that demonstrates a powerful sense of initiative.
Responsibilities
- IT Operations
- Oversee day-to-day operations and project tasks.
- Provide backup duties for dispatching, schedule coordination, and OEM IT support queue management.
- Enforce policies and procedures, standards adherence, and exception handling.
- Meet or exceed SLAs and KPIs.
- Participate in meetings as required.
- Provide onsite and remote IT assistance and testing for new construction, build outs, and acquisitions.
- Image computers by OEM specifications.
- Oversee day-to-day operations and project tasks.
- Documentation
- Responsible for creating and maintaining full project documentation, including those of an IT MSP, on our GRC platform.
- Create and maintain technical documents, including runbooks.
- Participate in annual audit of runbooks.
- Work with supervisor to manage the OEM IT side of assigned IT projects in collaboration with IT MSP and other external parties.
- Work with supervisor to gather and analyze requirements, develop/coordinate work plans, schedules, resource plans, risk identification, and mitigation plans.
- Once project plan is approved, capture all project information in GRC platform.
- Organize meetings, create agendas and minutes, meet with stakeholders to address project goals, identify internal resources needed, and create project plans for submission, approval, and execution.
- Set and track milestones, account for delays, including setting new expectations as required.
- Adhere to budget, schedule, scope of project work, and escalate issues timely.
- Manage internal project resources and coordinate with external project managers to meet project requirements.
- Ensure consistency and adherence to company policies and procedures.
- Drive project commitments with a clear chain of accountability.
- Ensure on-time completion.
- Prepare project status reports, identifying potential roadblocks and intervention needed.
- Provide training, create training materials, and other information as warranted for project hand-off to production environment.
Requirements
- Minimum bachelor's degree and 3 years of proven direct experience in IT operations, dev-ops, or support.
- Exceptional documentation, written, and verbal communication skills.
- Demonstrated intermediate level Microsoft Office proficiency.
- CAPM with IT specialization.
- Proven success leading the delivery of complex IT projects into production environment.
- Effective direct technical expertise with IT infrastructure, application support/development, and cloud technologies.
- Travel is required to local and out-of-state locations.
- Valid driver’s license required.
- Can work independently and demonstrate powerful sense of initiative.
- Provide direct support as needed.
Preferred
- GRC / LMS platform experience.
- Experience in a healthcare environment.