IT Ops Junior Administrator

Responsibilities

• Review and reconcile all IT Ops Technology tickets via the Crash ticketing system.
• Provide project support for the IT Ops Technology department, including scheduling, taking meeting notes, and completing project tasks.
• Manage IT Ops Technology tasks for M&A and realignment projects.
• Perform scheduled administrative configurations in systems such as CCC ONE, Mitchell, Audatex, D365, Clearent, and internal system trackers.
• Assist the IT Ops Technology Director and System Admins with departmental projects as needed.

Qualifications

• Required: Minimum of 2 years of customer service experience.
• Minimum of 5 years of experience in the collision repair industry.
• Excellent typing and note-taking abilities.
• Proficiency in Outlook and CCC ONE end-user skills.
• Strong communication and collaboration skills, with the ability to work across departments.
• Attention to detail, self-management, critical thinking, and problem-solving skills.
• PREFERRED: Bachelor’s degree in Information Technology, Computer Science, a related field, or equivalent experience.
• Experience with Smartsheet, Mitchell, Audatex, Clearent, and D365.
• Proven ability to drive process and performance improvements.
• Experience managing multiple tasks and project responsibilities simultaneously.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

USD $75,000.00/Yr. - USD $85,000.00/Yr.

Schedule

N/A