Junior Systems Administrator

Responsibilities

• Assist with administration and monitoring of Windows Server environments, including Active Directory, file services, and group policies
• Support virtualized environments using Hyper V, including VM provisioning, monitoring, and basic troubleshooting
• Provide tier 1 and tier 2 support for enterprise platforms such as: Canvas, CourseDog, CampusGroups, LearningSpace
• Aid in endpoint security and network protection using tools such as Bitdefender and Fortinet
• Support secure testing and academic platforms including ExamSoft
• Assist with wireless network infrastructure deployment, management, and troubleshooting
• Support and maintain print services
• Aid in identity and access management and MFA using Okta
• Assist with reporting and data visibility using Power BI
• Support and manage AV control automation, broadcast, and production systems in recordings, classrooms, and event spaces
• Provision, configure, and maintain user accounts, access permissions, and security groups
• Respond to and document incidents, requests, and changes using ServiceNow, ensuring accurate and complete records
• Perform routine system updates, patching, backups, and health checks
• Troubleshoot user-reported system, application, and access issues
• Assist senior IT staff with infrastructure projects, upgrades, and deployments
• Create and maintain technical documentation, procedures, and knowledge base articles
• Identify recurring issues and recommend process or technical improvements

Qualifications

• Bachelor's Degree in Computer and Information Science preferred
• Bachelor's Degree preferred or at least 2 years' experience
• Basic to intermediate knowledge of Windows operating systems and server fundamentals
• Understanding of virtualization concepts and system administration best practices
• Strong troubleshooting, analytical, and documentation skills
• Ability to prioritize tasks and manage multiple support requests
• Excellent written and verbal communication skills
• Ability to work independently and collaboratively in a team environment
• Willingness to learn new technologies and platforms in a higher education setting
• Experience with AV platforms such as Zoom, Microsoft Teams, or similar
• Basic knowledge of cabling and signal flow for IT and AV systems
• Exposure to higher education IT systems and learning management platforms
• Familiarity with identity management, MFA, and security tools
• Basic understanding of networking concepts (DNS, DHCP, VLANs)
• Experience with audio visual systems or classroom technology
• Familiarity with scripting or automation (PowerShell preferred)
• Experience working in ticketing systems such as ServiceNow