Junior Analyst (T&E)

About the role

The Global Expense Management (GEM) Center of Excellence Associate supports Corporate Card, P-Card, and Concur Expense Management processes across multiple regions. This role is responsible for card administration, expense compliance, end-user support, and expense auditing activities while delivering excellent customer service and ensuring adherence to company policies. The position also focuses on driving continuous process improvements, increasing efficiency through automation, and supporting key Travel & Expense operations.

In this role, you will

• Concur Expense Support
  • Manage the expense support mailbox and respond to employee inquiries related to Concur Travel and Expense processes.
  • Provide end-user support for Concur expense-related questions and issues.
  • Generate ad hoc reports to support expense management activities and business requirements.
  • Provide administrative support for expense management processes and controls.
• Corporate Card and P-Card Administration
  • Support new corporate card and P-Card requests.
  • Assist employees with corporate card-related issues and inquiries.
  • Close corporate cards and manage card limits as required.
  • Reconcile corporate card accounts and ensure timely submission of expense reports.
  • Manage delinquent card accounts through proactive employee communications and follow-up.
  • Review and manage Delegation of Authority requests and assignments.
  • Administer personal expenses charged to corporate cards.
  • Review and monitor unassigned card transactions.
  • Monitor unsubmitted card transactions and follow up with employees as needed.
  • Assist employees with fraudulent card transaction reporting and resolution.
• Expense Audit and Compliance
  • Conduct expense audits using Oversight Systems and approved audit tools.
  • Ensure compliance with travel and expense policies and guidelines.
  • Support investigations related to potentially fraudulent or non-compliant employee expenditures.
  • Partner with Internal Audit and Compliance teams to support audit and investigation activities.
• General Responsibilities
  • Provide high-quality customer service and support to employees across multiple regions.
  • Manage the expense and corporate card support mailbox, ensuring timely response and resolution.
  • Follow up with employees regarding overdue expenses and transactions older than 30 days.
  • Manage employee payments and deposits related to personal charges on corporate cards.
  • Monitor and support achievement of key performance indicators (KPIs) and service level agreements (SLAs).
  • Serve as a backup for other Travel and Expense team roles as required.
  • Maintain and update Standard Operating Procedures (SOPs) when processes are enhanced or improved.
  • Identify and implement process improvements that increase efficiency, simplify activities, and reduce manual effort.
  • Track and document time savings generated through process improvements and automation initiatives.
  • Perform other duties necessary to effectively support Travel and Expense operations.

About you

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You are customer-focused, detail-oriented, and committed to delivering excellent service. You can effectively manage multiple priorities while maintaining confidentiality and compliance standards. You enjoy collaborating with others, solving problems, and identifying opportunities to improve processes and efficiency.

Required qualifications

• Bachelor's Degree.
• 0–2 years of relevant professional experience.
• Experience with Concur Expense Management.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Ability to prioritize work and manage multiple responsibilities effectively.
• Ability to maintain confidentiality and appropriately handle sensitive information.
• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint.

Preferred qualifications

• Experience supporting Corporate Card and P-Card programs.
• Familiarity with expense audit tools such as Oversight Systems or AppZen.
• Understanding of audit tool configurations and expense auditing processes.
• Experience supporting travel and expense management programs in a corporate environment.
• Experience working in a Procure-to-Pay, Shared Services, or Finance Operations environment.
• Knowledge of expense compliance policies and internal controls.
• Continuous improvement mindset with experience identifying opportunities for automation and process optimization.
• Experience managing employee inquiries through shared mailboxes and service channels.