Judicial Operations Clerk (D5 Polk 112011)

About the Role

Perform a wide variety of clerical, secretarial, customer service, and data entry functions for efficient Juvenile Court Services operations and the integrity of court records.

Responsibilities

• Create and process case-related documents such as letters, police complaints, restitution orders, warrants, applications, motions, complaints, exhibits, and other official case and court-related documents
• Provide customer service to assist Juvenile Court Services users in-person and on the phone with general requests
• Provide customer service and support for case information and processing for attorneys, judges, law enforcement, and other agencies
• Participate in state and district level work groups to ensure efficiency and uniformity in processes
• May cover additional counties in the judicial district and occasionally travel to other counties within the judicial district

Qualifications

Minimum Requirements:

• High school diploma (or high school equivalency diploma)
• Two (2) years of full-time equivalent professional office experience in business support, court, or legal support
• Experience may be substituted with related education on the basis that successful completion of thirty (30) semester hours or academic equivalent equals one year of experience

Preferred Qualifications:

• Experience securing confidential information
• Extensive data entry experience
• Experience with EDMS/Case Management systems
• Clerical/Secretarial experience
• Attention to detail
• Ability to prioritize work and meet deadlines
• Ability to work independently

Skills

• Ability to learn and navigate juvenile court services record-specific computer programs and technology
• Team player with ability and desire to assist Juvenile Court Officers and fellow team members
• Flexibility to adapt to constantly changing situations
• Highly organized and detail oriented
• Excellent communication and computer skills
• Ability to maintain confidentiality
• Knowledge and understanding of court operations and case flow management
• Ability to provide support for a judge, such as calling parties into the courtroom for the next proceeding, assisting with exhibits, and drafting correspondence and orders
• Ability to communicate with internal and external clients and customers to meet their needs in a polite, courteous, and cooperative manner
• Ability to maintain order in the courtroom and interact with upset or uncooperative people
• Ability to be flexible and adapt to changes in policies, procedures, directives, and amendments to laws and rules
• Ability to proofread materials for grammatical, punctuation, and spelling errors
• Ability to prioritize work and meet deadlines
• Verbal and written communication skills
• Problem-solving skills and attention to detail
• Reliable transportation and ability to travel

Benefits

• Collaborative, positive professional work environment
• Opportunities to make a widespread difference in the Iowa communities
• Excellent benefits package
• Paid Holidays/Vacation/Sick Leave
• Iowa Public Employees' Retirement System (IPERS) plan
• Employee discount program
• Employment with the Iowa Judicial Branch may qualify for the federal student loan repayment program

Pay

$23.73 - $37.52 per hour. This is a contract-covered, FLSA non-exempt position. The starting salary for new state employees is expected to be at the base of the pay range. Adjustments may be made if the successful candidate has relevant experience.