Jr UCaaS Engineer
With headquarters on Long Island and offices in CT, NYC (Times Square), NJ, and LA, LDI Connect is a high-performing technology services company specializing in commercial security solutions, document management, managed IT services, hosted/cloud services, phone systems, professional audio/video systems, AI, and copiers/printers with a full line of production equipment.
About the role
LDI Connect is seeking a Junior UCaaS Engineer to support the deployment and ongoing support of cloud-based voice and collaboration solutions across New Jersey. This is a hands-on, field-oriented role—ideal for someone early in their career who wants real exposure to UCaaS, VoIP, and conference room technology in live client environments. You’ll work with platforms including Elevate and Zoom, supporting both phone systems and modern meeting spaces (Zoom Rooms, etc.).
Responsibilities
- Deploy and support UCaaS systems (VoIP phones, soft clients, conference room systems)
- Assist with on-site installations across NJ
- Configure users, devices, and call flows
- Troubleshoot:
- Call quality issues (latency, jitter, packet loss)
- Device registration / provisioning
- Network connectivity issues
- Support Moves/Adds/Changes (MACDs)
- Assist with MTR & Zoom Room setups and testing
- Work directly with clients during installs and support calls
- Document work performed and follow internal standards
Requirements
- 1–3 years of experience in IT, telecom, or AV/UC environments (preferred)
- Basic understanding of:
- Networking (IP, DHCP, DNS)
- VoIP fundamentals (SIP, RTP)
- Comfortable working on-site and client-facing
- Strong troubleshooting mindset
- Valid driver’s license (NJ travel required and some NY 1-2 times/week)
Skills
- Experience with Elevate or similar UCaaS platforms (nice to have)
- Exposure to Zoom Rooms or Teams Rooms (nice to have)
- Basic switching knowledge (VLANs, PoE) (nice to have)
- AV or low-voltage installation experience (nice to have)
Benefits
- Real-world exposure to enterprise UCaaS and AV deployments
- Clear growth path into mid/senior engineering roles
- Work on modern collaboration technologies
- Training and certification opportunities
Pay
The typical base salary for this role is between $55,000 and $65,000, depending on experience.