Jr. Technical Business Analyst, Internal Applications

About the role

We are seeking a motivated, detail-oriented Jr. Technical Business Analyst to join the Project Portfolio Management Office (PPMO) team.

Responsibilities

• Apply systems analysis techniques to evaluate business processes, application functionality, and system requirements;
• Consult with stakeholders and users to determine technology needs;
• Translate business and user needs into software and system functional specifications, user stories, and acceptance criteria;
• Analyze and test computer systems, applications, and system modifications against user and system design specifications;
• Develop and test acceptance criteria;
• Perform user acceptance testing (UAT);
• Document results;
• Identify defects or functional gaps;
• Validate resolutions;
• Ensure delivered solutions meet documented functional and system requirements;
• Congduct and participate in meetings and presentations;
• Communicate requirements, findings, updates, and proposed solutions;
• Serve as a liaison between stakeholders, users, and technical teams;
• Support project planning;
• Help define activities;
• Track progress;
• Monitor deliverables;
• Support prioritization;
• Communicate issues, risks, dependencies, and potential impacts;
• Create and maintain clear documentation, including requirements, acceptance criteria, use cases, process flows, data mapping, test results, and user guides;
• Work closely with cross-functional teams;
• Stay current on process improvements, industry trends, and IT advancements that can help automate, improve, and modernize systems and business processes;
• Perform other projects and tasks as assigned.

Requirements

• Working knowledge of computer systems, software applications, databases, and the software development lifecycle (SDLC), with the ability to analyze system functionality, user requirements, and functional specifications;
• Familiarity with requirements gathering, acceptance criteria, process mapping, workflow analysis, and business process improvement;
• Ability to work effectively in a fast-paced, collaborative environment, manage multiple priorities, adapt to changing business and project needs, and bring curiosity and eagerness to learn in a professional IT setting;
• Strong analytical, critical-thinking, and conceptual-thinking skills, with strong attention to detail when reviewing system functionality against documented requirements, acceptance criteria, and expected outcomes;
• Strong planning, organizational, and time management abilities, along with the ability to clearly document requirements, findings, decisions, test results, and related project information;
• Strong written and verbal communication skills, with the ability to communicate effectively with both business and technical stakeholders.

Qualifications

• Technical and systems awareness;
• Business analysis and process improvement;
• Collaborative, adaptable mindset;
• Analytical and detail-oriented approach;
• Organized documentation skills;
• Clear communication;
• Project and collaboration tools;
• Project methodology exposure;
• Testing and quality assurance.

Preferred Skills

• Familiarity with tools such as Microsoft Excel, Word, PowerPoint, Miro, Jira, Confluence, or similar applications;
• Knowledge of Agile and/or Waterfall project methodologies;
• Exposure to user acceptance testing (UAT), defect tracking, software testing concepts, or quality assurance processes.

Physical Requirements

• Sitting for long periods of time;
• Staring at a computer screen for extended periods of time.