Jr. Data Center Technician

About the role

BGIS is seeking a Jr. Data Center Technician to assist with front-line support of facilities and systems within the raised floor areas of the Data Center in Las Vegas, NV. Support services are provided on behalf of system owners to ensure their systems and associated data remain securely protected and available for business operations. The role involves a wide range of activities related to planning, installation, maintenance, and ongoing operations of cabinets, equipment, and communications services inside the Data Center.

The Junior Data Center Technician will shadow Data Center staff and assist with regular duties during core hours, with potential for after-hours work pending manager approval.

Responsibilities

• Conducts regular walks through the Data Center during the day to assess systems for health alerts.
• Lifts servers and other equipment (up to 30 kg), works from ladders, runs cables, and uses hand tools and test equipment.
• Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment under the supervision of a mentor.
• Assists with physical installation, dressing, and connection of fiber and copper communications cables.
• Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
• Provides visual inspection and status reporting services in response to customer requests.
• Documents work in designated ticketing systems, asset management systems, and other record-keeping systems as required for reference and audit purposes.
• Other duties as assigned.

Requirements

• Minimum of 1 year of experience with IT and networking systems in a technical or operations capacity or equivalent work experience.
• Proficiency with software tools such as Microsoft Office.
• Proficiency with computer server hardware systems running Windows or UNIX/Linux operating systems.
• Basic understanding of network hardware equipment and TCP/IP networking principles.
• Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
• High standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
• High level of safety awareness and ability to follow defined safety standards.
• Strong troubleshooting skills to investigate and resolve systems and infrastructure problems.
• Strong customer service skills and ability to maintain good relations with customers and colleagues.
• Excellent verbal and written communication skills.
• Industry-related technology certifications (e.g., CompTIA A+, Network+, Server+).

Physical Demands and Work Environment

• Physical ability to walk jobsites in uneven terrain.
• Provide personal transportation for meetings and job visits away from the office (reimbursed).
• Ability to work at heights and from ladders.
• Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl.
• Regularly lift and/or move up to 75 pounds.
• Respond to off-hour emergency calls.

Pay

The salary range for this position in the US is $23–$24 per hour. A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.

Benefits

• Comprehensive benefits package including medical, dental, vision, and prescription coverage.
• Health savings account and flexible spending account (both healthcare and dependent care).
• 401(k) with a Company match.
• Paid Time Off and paid company holidays.
• Short-term and long-term disability insurance.
• Life insurance.
• Employee assistance program.
• Tuition reimbursement.
• Paid parental leave.
• Gym membership discount.
• Team member referral bonus.