Jr. Analyst, Ops Support

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express Lines, EFW is uniquely backed by Estes Express Lines’ extensive line haul network, offering clients a hybrid transportation network.

About the role

The Jr. Analyst, Ops Support supports the North American Operation Support team by developing, interpreting, and implementing analytical tools and processes to understand their impact and drive continuous improvement. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential duties.

Responsibilities

• Report writing within SQL and Microsoft Access.
• Ensure quality control on support tools through testing and collaborating with users to identify problem areas.
• Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats.
• Implement third-party technology solutions to assist with process efficiencies.
• Support the development of tools and processes for various needs throughout the company.
• Work with users on troubleshooting potential issues related to software or hardware.
• Support deployment of new software to EFW regional offices and network locations.
• Foster an environment that encourages employees to ask for new and innovative tools.
• Assist with process improvement initiatives and implementation of best practices; provide examples and solutions when processes need improvement.
• Voice issues and concerns constructively to promote a positive work environment.
• Encourage creative problem-solving among different business units.
• Develop positive and professional relationships with all EFW employees, customers, and vendors.
• Demonstrate a high level of professionalism and address all issues in a timely manner that could impact the business, in accordance with Federal laws including workplace harassment and discrimination.
• Comply with company C-TPAT and TSA security procedures.
• Perform other duties as assigned.
• Regular attendance is required.

Requirements

• Minimum of a Bachelor's degree (or equivalent) and 3-5 years of experience; a combination of experience and/or education will be considered.
• Bachelor's degree in Business, Logistics, Computer Science/Programming, or other analytical field of study preferred.
• Strong knowledge of MS Excel, Access, PowerPoint, and Word.
• Working knowledge of MS Excel formulas and report building.
• Ability to learn and work with new technology.
• Strong knowledge of programming languages such as VBA.
• Strong critical thinking and problem-solving skills.
• Strong time management, organization, communication, and presentation skills.
• Ability to consistently meet documented deadlines and objectives.
• Ability to multitask and prioritize work.
• Effective written and verbal communication skills; ability to clearly convey short and long-term defined goals.
• Ability to work independently or in a team setting in a fast-paced environment.
• Mentally and emotionally capable of handling a high-stress environment.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and a criminal history background check.
• Must be eligible to work in the United States; EFW will not sponsor a new applicant for employment authorization for this position.
• Periodic travel up to 20% required.

Physical Demands

• Regularly required to talk or hear.
• Frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment.
• Occasionally required to stand, walk, and reach with hands and arms.
• Must be capable of lifting a minimum of 25 lbs.

Work Environment

Normal office environment. Reasonable accommodations will be made to enable individuals with disabilities to perform essential duties.

Pay

$21.00-$24.00 per hour

Benefits

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program