Journeyman Field Office Technician

About the role

MANTECH seeks a motivated, career and customer-oriented Journeyman Field Office Technician to join our team in New Mexico. Be a part of an agile team to provide the U.S Army Corps of Engineers (USACE) OCIO/G-6 with agile, innovative, customer focused, and cost-effective integrated enterprise IT support services in support of the USACE vision of engineering solutions for the Nation’s toughest challenges.

Responsibilities

• Providing on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
• Conducting network performance evaluations, checking conference room equipment, and supporting end-user devices to ensure compliance with USACE IT policies.
• Assisting with IT equipment disposal training and supporting onsite personnel with IT issue ticketing and documentation.
• Delivering world-class IT services and responsive, dependable customer support to exceed the expectations of USACE IT end-users.
• Delivering vital solutions and strengthening the IT foundation with secure, innovative, and modernized technological solutions.
• Working with all stakeholders to ensure complete and functioning systems that meet all mission requirements.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field; or an Associate degree with 2+ years of relevant experience; or 4+ years of relevant experience.
• Possess 4+ years of experience in IT and/or field/user support roles with progressively responsible experience.
• Excellent technical knowledge of hardware, software, and network troubleshooting, and experience with IT equipment setup and maintenance.
• Proficiency in remote support tools and ticketing systems with a willingness to travel extensively for field missions.
• Ability to maintain an 8140 IAT Level II certification and remain current with industry trends in network engineering and data security.
• Experience creating, maintaining, and communicating technical documentation for complex information technology systems.
• Must be a U.S. citizen with an active Secret clearance prior to starting this position.
• Ability to travel 75% of the time.

Qualifications

• Relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
• Familiarity with the USACE IT environment, regulatory requirements, and primary compliance automation tools.