Journey HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

Key Responsibilities

• Configure, maintain, and optimize SuccessFactors Core HRIS, WFS Time, and EC Payroll modules to align with business requirements.
• Lead system enhancements, updates, and release management to support evolving organizational practices and compliance standards.
• Troubleshoot and resolve technical issues, ensuring continuous availability and data integrity of HR systems.
• Collaborate with HR, Payroll, and business users to gather requirements, conduct system testing, and support process improvements.
• Design and implement system integrations and automation to streamline workflows and improve user experience.
• Monitor system security, assist with audit requests, and ensure compliance with labor regulations, union contracts, and internal security policies.
• Document system configurations and provide user training and support as needed.
• Stay informed about SuccessFactors updates and best practices, recommending technology solutions that support SMUD’s strategic goals.

Duties and Responsibilities

• Enterprise Systems Design: Designs and configures various enterprise technology solutions to support business units; develops detailed designs and defines user requirements by collaborating with process owners; documents business processes and transaction steps; defines codes and values; addresses integration issues; develops testing criteria and conducts testing; plans implementation strategies; communicates technical information to the user community.
• Enterprise Applications - Modifications and Enhancements: Assesses the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; facilitates user group forums; performs workflow and process assessments; identifies impacts to business processes; revises user and system requirements; designs modifications and prepares change notices; integrates modifications; develops testing criteria and conducts testing; provides technical consultation and solutions.
• Enterprise Applications - Optimization: Supports the overall effectiveness of the use of enterprise applications systems by its users; offers technical support and user training; establishes training needs and develops training materials; conducts classroom and on-the-job training; troubleshoots user obstacles and system problems through training and/or on-line support; provides technical consultation and solutions.
• Enterprise System Reporting: Provides business units with business necessity information by designing user reports; modifies and produces standard and custom reports and forms; performs ad-hoc queries; works with users to define reporting needs.
• Project Management - Functional/Technical Focus: Plans, reviews, coordinates, conducts and/or guides work activities and research of information associated with internal/external business unit projects from the functional and/or technical perspective in accordance with established task objectives and schedules as outlined in the project plan/contract; performs or assists in the functional or technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.
• Other: Assists in selecting and orienting new staff; provides staff training; performs or assists in evaluating work performance results; administers the department budget by participating in planning, monitoring, and revising schedules, work plans, expenditures, and assignments.

Required Education and Experience

• High School diploma or equivalent
• At least three (3+) years of progressively responsible relevant work supporting departments/business units utilizing one or more enterprise technology solutions in the areas of system and business analysis, process design, configuration, testing, documentation and implementation.

Desirable Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or related field; or equivalent experience.
• Three or more (3+) years of experience supporting one or more of the following solutions: SuccessFactors, WFS, EC Payroll.
• Proven hands-on experience designing, configuring and supporting Time Policies/Rules and Payroll calculations.
• Demonstrated skill in system configuration, process automation, troubleshooting, and system integrations.
• Knowledge of HR, timekeeping, and payroll business processes and regulatory requirements.
• Experience working with cross-functional teams and end-users to deliver technology solutions.
• Strong analytical, communication, and customer service skills.
• Experience in the public or utility sector is a plus.