(Hybrid) Journey HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

SMUD is seeking an experienced Journey Enterprise Technology Analyst to join a highly skilled team of IT professionals. This role focuses on implementing, enhancing, and optimizing leading-edge enterprise applications within our Human Capital Management (HCM) ecosystem, including SAP SuccessFactors, core Payroll solutions, and ADP/WFS (WorkForce Software) Time and Attendance platforms.

About the role

As a journey-level functional analyst, you will lead high-impact projects and serve as a strategic partner to our business units. You will drive process transformation by championing industry best practices and leveraging emerging technologies. This role offers the opportunity to shape the future of SMUD’s enterprise operations and integrated system landscape. SMUD's IT department has frequently been named in ComputerWorld's top 100 best places to work in IT and is one of the Sacramento area's top employers.

Responsibilities

• Manage the end-to-end delivery of enterprise solutions, leading the design, configuration, testing, deployment, and continuous optimization of SAP SuccessFactors, WFS/ADP Time, and Payroll systems to meet strategic business needs.
• Own the creation of functional designs and technical specifications, configuration and execution of rigorous system testing, and the management of end-to-end upgrade cycles for core HCM, time, and payroll applications.
• Manage system upgrades, outages, and integration points, troubleshooting complex issues to resolve root causes and ensure the continuous availability of critical HCM platforms.
• Act as a trusted internal consultant to business partners, designing strategic technical solutions and upskilling the broader team to scale internal HCM platform expertise.
• Proactively identify and implement industry best practices to optimize SuccessFactors, Payroll, and Time & Attendance solutions.
• Partner with business stakeholders to drive digital transformation by evaluating and pitching emerging technologies, automation, and integration enhancements that improve system efficiency and user experience.
• Design and configure enterprise technology solutions to support business units, including developing detailed designs, defining user requirements, documenting business processes, and addressing integration issues.
• Assess the need for modifications and enhancements to existing enterprise applications, perform workflow and process assessments, and design modifications.
• Support the overall effectiveness of enterprise applications by providing technical support, user training, and troubleshooting system problems.
• Design user reports, modify and produce standard and custom reports, and perform ad-hoc queries to meet business needs.
• Plan, review, coordinate, and guide work activities and research for internal/external business unit projects from a functional and/or technical perspective.
• Assist in selecting and orienting new staff, providing training, and evaluating work performance.
• Perform other related duties as needed, including working outside of typical business hours when necessary.

Requirements

• High School diploma or equivalent.
• At least three years of progressively responsible relevant work supporting departments/business units utilizing enterprise technology solutions in system and business analysis, process design, configuration, testing, documentation, and implementation.

Qualifications

• Education: A bachelor’s degree in Information Technology, Business Systems, or a related field is desirable.
• Experience: Five or more years of progressive experience supporting enterprise HRIS, payroll, or timekeeping ecosystems, including hands-on configuration experience with one or more of the following: SAP SuccessFactors Core HR, SF ECP, WFS/ADP Time and Attendance.
• Knowledge: Solid understanding of SuccessFactors enterprise HRIS ecosystems, SuccessFactors payroll and WFS/ADP time systems, data structures, and integration points, alongside familiarity with standard system development lifecycle (SDLC) methodologies.
• Skills: Exceptional analytical and troubleshooting skills, with hands-on expertise in requirements gathering, rigorous system testing, and user support. Demonstrated ability to communicate clearly and work effectively both independently and collaboratively. Familiarity with S/4HANA core HR data replication, cost center integrations, or financial system touchpoints with SuccessFactors.
• Certification: Certification in SAP SuccessFactors EC, ECP, or WFS/ADP Time and Attendance is desirable.

Schedule

This position requires weekly onsite in-office work.