Intermediate HCM IT Technology Analyst - SuccessFactors Core HRIS, WFS Time, EC Payroll

Key Responsibilities

• Provide operational support for SuccessFactors Core HRIS, WFS Time, and EC Payroll modules.
• Assist in implementation and configuration of systems to align with SMUD policies and compliance requirements.
• Troubleshoot and resolve system issues to minimize downtime.
• Support software updates, testing, and deployment activities.
• Document system configurations and procedures accurately.
• Collaborate with HR, Payroll, and IT teams to understand business needs.
• Participate in end-user training and communicate system enhancements.

Purpose

The purpose of this role is to perform basic business process and technical support utilizing SMUD's various enterprise and other integrated technology solutions in the areas of design, configuration, operation, maintenance, and enhancement. The incumbent participates in performing as a functional resource to the user community to ensure reliability, accessibility, and effectiveness to meet the needs of the business unit overall.

Nature and Scope

This job classification series has five levels with progressively more challenging degrees and levels of skill, responsibility, knowledge, experience, and qualification requirements. There are flex classifications that permit progression from lower-level classes to higher level classes without examination based upon assessment of an individual’s experience and performance. There are also non-flex classifications that promote from lower-level classes to higher level classes and require an examination, such as an interview, based upon individual experience and performance.

Duties and Responsibilities

• Enterprise Systems Design: Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements: Learn to design and configure various enterprise technology solutions to support business units; develop detailed designs and define user requirements by collaborating with process owners; document business processes and transaction steps; define codes and values; address integration issues; develop testing criteria and conduct testing; plan implementation strategies; and communicate technical information to the user community.
• Enterprise Applications - Modifications and Enhancements: Participate in efforts to assess the need for modification and enhancement to existing enterprise applications by evaluating effectiveness of current technology; participate in facilitating user group forums; identify needed changes and enhancements; perform workflow and process evaluation; identify impacts to business processes; revise user and system requirements; design and integrate modifications; prepare change notices; develop testing criteria and conduct testing; and provide technical consultation and solutions.
• Enterprise Applications - Optimization: Assist in the effort to offer technical support and user training; establish training needs; develop training material; conduct classroom and on-the-job training; troubleshoot user obstacles through training and/or on-line support; provide technical consultation and solutions; and troubleshoot system problems.
• Enterprise System Reporting: Learn to provide business units with business necessity information by designing user reports; produce standard and custom reports; perform ad-hoc queries; modify standard forms and reports; and work with users to define reporting needs.
• Project Management - Functional/Technical Focus: Assist and support projects and initiatives from a functional and/or technical perspective; refer problems to supervision/management where solutions are not readily achievable; participate in planning, monitoring and revising schedules, work plans, expenditures, and assignments related to the functional/technical department budget; and assist in the functional/technical preparation of procurement or bid documents, evaluation of proposals, and recommendation of awards to contractors or vendors.

Required Education and Experience

• High School diploma or equivalent in related field.
• At least one (1+) year of progressively responsible relevant work as an analyst in the areas of day-to-day design and maintenance of enterprise applications, or at least five (5+) years within a business unit with broad and deep knowledge of business processes and/or technology.

Desirable Qualifications

• Associate degree or equivalent in IT, Human Resources, Business, or related field.
• One to three (1-3) years of experience working with HRIS systems, preferably SuccessFactors, WFS Time or EC Payroll modules.
• Aptitude to learn system administration, configuration, complex logic to support technology solutions.
• Basic understanding of timekeeping, payroll, and HR data management.
• Ability to troubleshoot technical issues and assist with system configuration.
• Good communication and teamwork skills.
• Motivation to learn and develop expertise in HCM technologies.
• SuccessFactors, WFS, or EC Payroll training or certifications.
• Experience with implementation or support of an HRIS platform.