Journey Coordinator

Full-time opportunity available Monday-Friday with same-day pay.

About the role

At Bay Harbor Post Acute and Healthcare Center, we believe that every resident's journey should be guided with compassion, dignity, and personalized support. Guided by our core values of Passion, Respect, and Excellence, the Journey Coordinator serves as a key resource for residents and families, helping ensure a smooth, positive experience from admission through discharge.

Responsibilities

• Serve as a primary point of contact for residents and families on the memory care unit by providing education, answering questions, and addressing concerns throughout their stay.
• Collaborate with nursing, therapy, social services, admissions, dietary, and other interdisciplinary team members to ensure residents' needs are met.
• Assist with admission and discharge planning, including coordinating services, documentation, and follow-up care.
• Facilitate communication between residents, families, physicians, and the interdisciplinary team to promote continuity of care.
• Conduct resident and family satisfaction rounds and assist in resolving concerns promptly and professionally.
• Support care conferences and participate in interdisciplinary meetings to advocate for resident-centered care.
• Maintain accurate documentation and ensure compliance with all facility policies and applicable federal and state regulations.
• Assist with resident engagement initiatives and programs that enhance the overall resident experience.
• Perform other duties as assigned to support exceptional resident care and customer service.

Requirements

• Must be a Licensed LPN in the state of Maryland.
• Previous experience in a Skilled Nursing, Rehabilitation, Long-Term Care, or Assisted Living setting preferred.
• Excellent communication, customer service, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Ability to build positive relationships with residents, families, physicians, and interdisciplinary team members.
• Proficiency in Microsoft Office and the ability to learn electronic medical record (EMR) systems.
• Knowledge of resident rights, HIPAA, and healthcare confidentiality standards preferred.

Core Values

• Passion – Creating meaningful experiences and supporting residents and families throughout every step of their care journey.
• Respect – Building trusting relationships through compassion, communication, and individualized support.
• Excellence – Delivering exceptional coordination, service, and collaboration to enhance the resident experience and promote outstanding outcomes.

Benefits

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match
• Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources

Pay

$31-$35 per hour (all-inclusive based on experience).

Schedule

Monday-Friday.

About the facility

Join our team at Bay Harbor Post Acute and Healthcare Center, a 295-bed Sub-Acute and Long-Term Care facility where compassion and quality care are at the heart of everything we do. Our facility is thoughtfully designed with beautiful common spaces, creating a welcoming, home-like environment not only for our residents but also for our staff. We believe in fostering a positive and supportive workplace where employees feel valued, respected, and empowered to make a difference. Here, you'll be part of a collaborative and dedicated team that prioritizes professional growth, work-life balance, and a culture of appreciation.