JOB: Missouri Lottery Director of Operations

About the role

The Director of Operations plans, directs, and coordinates the administrative services for the Hoosier Lottery, including retailer licensing, procurement, prize payment operations, general support services, and travel.

Responsibilities

• Plans, organizes, prioritizes, and directs the activities of the Admin department
• Establishes and implements operational policies, goals, and objectives for the department
• Oversees the direction of the Prize Payment Department, Retailer Licensing Department, Mailroom and Front Desk and Surplus areas
• Aids in the review of new game rules and the retailer play book
• Aids in the review of game rules for Second Chance Promotions
• Participates in offsite events whereby the Lottery may be a participant or sponsor
• Oversees the procurement of certain goods and services to ensure competitive pricing and timely delivery
• Ensures departmental operations are carried out according to federal, state, and local laws, rules, and regulations
• Acts as liaison with the building management team to ensure all building requests, repairs, and routine maintenance are carried out appropriately
• Prepares and presents the annual departmental budget
• Visits Regional office locations in Mishawaka and Evansville
• Acts as liaison between Lottery and other state agencies such as DOR, SOS, IDOA, and vendors
• Evaluates the work of subordinate managers and support staff
• Participates, advises, and consults with the Executive team to ensure compliance with the Integrated Service Agreement
• Participates in quarterly Commission meetings
• Manages business relationships with building tenants as needed
• Ensures the inventory of office supplies is sufficient to allow operations to continue efficiently and cost-effectively

Requirements

• Bachelor’s degree from a college or university, or equivalent combination of education and experience
• A minimum of five (5) years of experience related to the above responsibilities
• Extensive knowledge of modern principles, methods, and practices relating to public administration
• Extensive knowledge of effective managerial practices and methods
• Knowledge of federal, state, and local laws, as well as regulations and standards relating to administrative services
• Effective communication skills, both orally and in writing
• Effective critical thinking skills
• Ability to establish and maintain effective administrative services and programs
• Ability to assess overall departmental effectiveness in carrying out its mission
• Ability to analyze and appraise facts and precedents in making management decisions
• Proficiency in Word, Excel, and PowerPoint

Qualifications

• Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.

Benefits

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
• Deferred compensation 457B account (similar to 401k plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid new parent leave, up to 15 hours of paid community service leave, combined 180 hours of paid vacation, personal, and sick leave time off, 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws. If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov. The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.