Senior Manager, Lottery Enablement

About the role

For our client, we are seeking a Senior Manager, Lottery Enablement to join the team of a leader in the Information Technology space. This role will lead quality, coaching, and performance management programs that strengthen operational execution across a fast-moving digital environment. You will use data-driven insights to improve standards, elevate team capability, and support continuous improvement initiatives. The position also partners closely with cross-functional stakeholders to define KPIs, guide change management, and ensure readiness for new systems and processes.

Location: Remote - US based candidates only, no visa sponsorship available. Compensation: $118,400 – $148,000 annually.

Responsibilities

• Lead the design and execution of quality and coaching programs to enhance team performance
• Use data insights to identify trends and drive continuous improvement initiatives
• Collaborate with stakeholders to define key performance indicators and strategic recommendations
• Develop leadership programs focused on coaching and long-term team growth
• Ensure consistent execution of performance standards across processes and communication
• Oversee project managers driving operational improvements in fulfillment centers
• Manage change initiatives, including training and operational readiness for new systems

Qualifications

• Bachelor's degree or equivalent experience required
• Minimum of 6 years in quality, coaching, or performance management
• Proficiency in data analytics to drive performance improvements
• Strong leadership experience managing high-performing teams
• Ability to influence stakeholders and build impactful relationships
• Familiarity with ServiceNow, MaestroQA, SQL, and Excel
• Experience leading change management and complex projects

Benefits

• Comprehensive health and wellness benefits
• Opportunities for professional development and training
• Support for obtaining necessary gaming licenses
• Potential for bonuses and equity participation
• Flexible work arrangements and travel opportunities