Director of Slot Operations

About the role

Responsible for the successful operation of the Casino and assuring that our guests have a favorable gaming experience. Promote Family Style Service culture through actions and positive attitude.

Responsibilities

• Develop and manage the budget for the Casino Department.
• Review and manage department’s financial data.
• Ensure the safety and security of team members and guests.
• Manage processes and programs to effectively control and reduce loss time injuries.
• Review staffing levels to maintain budgeted level of employment.
• Delegate duties and assign responsibilities.
• Development of team members, interviews, hiring, and evaluations.
• Direct and manage Slot equipment conversions, placement, and repair.
• Direct and manage Table equipment, placement, and repair.
• Review slot activities and promotional status with VP/General Manager.
• Monitor and adjust performance in comparison with local competition.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel—seek to resolve all situations in a manner that maintains positive guest relationships.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

Requirements

• Must be 21 years of age or older.
• Proficient in English verbal and written.
• Proficient with iOS devices.
• Flexible to work various shifts, weekends, and holidays.
• Must be able to obtain and maintain a 1055 gaming license.
• Seven to ten years experience with operational and management in multi-device 24-hour casino with a 4-year degree in related fields or equivalent work experience.

Additional Requirements

• Ability to push and pull up to 50 pounds.
• Ability to lift and carry objects up to 25 pounds.
• Ability to bend, stoop, twist, reach, and kneel repetitively.
• Safely work with provided cleaning chemical and equipment.
• Ascend and descend stairs and maintain equilibrium for an extended period.
• Must be able to work from a standing position and/or walking motion for extended period.
• Ability to work in a smoking and pet-friendly environment.

Schedule

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.