Job File Coordinator - Office Administration, Customer Service

We are a trusted leader in water and fire damage restoration, mold remediation and cleaning services. Our team is committed to helping homeowners and businesses recover from unexpected property damage with urgency, professionalism and exceptional customer service.

About the role

The Job File Coordinator plays a critical role in ensuring restoration projects are properly documented, organized and compliant with customer, insurance and program requirements. This position is ideal for a highly organized, detailed-oriented professional with strong computer skills, the ability to review documentation for accuracy and completeness and a talent for managing multiple priorities in a fast-paced environment.

Responsibilities

• Monitor and maintain job file status throughout the project lifecycle.
• Review field documentation, photos, notes and supporting records for accuracy and compliance.
• Ensure all required job documentation is complete and meets client, insurance carrier and program standards.
• Coordinate with project managers, production teams, customers and insurance representatives to obtain missing information and updates.
• Maintain accurate job records in company software systems and prepare reports as needed.
• Perform job file audits, quality checks, backups and close-out activities.
• Support invoicing and administrative processes to help ensure timely project completion.
• Provide professional customer service and maintain effective internal and external communications.

Requirements

• Administrative, office coordination, project coordination or customer service experience.
• Excellent organizational skills and exceptional attention to detail.
• Ability to read, interpret and evaluate documents for accuracy, completeness and compliance requirements.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively in a fast-paced team environment.
• Experience in restoration, construction, insurance or service-related industries is preferred.
• Ability to learn new software and systems quickly.
• Xactimate software experience is highly desirable but not required.

Benefits

• Health Insurance
• 401(k) with Match
• Paid Time Off

Pay

$65,000–$70,000 per year

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.