Job File Coordinator/ Administrative Assistant

About the role

Do you love helping people through difficult situations? Then, don’t miss your chance to join our Franchise as a new Job File Coordinator / Administrative Assistant. In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

Responsibilities

• Provide polite, empathetic, and professional assistance to our customers and teammates via phone, email, and text
• Complete internal job file quality reviews
• Prepare estimates and billing invoices
• Coordinate crew and job scheduling
• Office administrative duties such as preparing email and written correspondence
• Perform detailed and accurate data entry
• Assist other departments, as needed

Position Requirements

• Experience with billing, quality assurance, and scheduling a plus
• Experience in service industry environment a plus
• Possess polite, confident, and excellent customer service skills, including listening and questioning skills
• Excellent organizational skills and strong attention to detail
• Capability to work in a fast-paced, team-oriented office environment
• Proficient in Microsoft Office (i.e., Outlook, Word, Excel)
• Ability to learn new software, including Xactimate® and proprietary software
• Minimum of HSD/GED
• Ability to successfully complete a background check subject to applicable law

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching

Schedule

Full time or part time positions available. We can work with any schedule. The full time position would be up to 40 hours/week, flexible to work overtime when required—typically 9 a.m. and 5 p.m.

Pay

Competitive pay based on experience