Job completed for VoIP & Centralized Call Routing for a Multi-Site Healthcare Clinic in San Bernardino, CA

Easier Communications in Canoga Park

Completion date: September 26, 2025

Location: San Bernardino, CA

• Multi-site healthcare clinic with 22 staff members operating in Riverside, Moreno Valley, and Chino Hills
• Needed a modern phone system to efficiently route calls between locations, support telehealth services, and ensure HIPAA compliance
• Previous system caused missed appointments and patient complaints

Features of the New System

• Centralized call routing for a consistent and seamless patient experience
• HIPAA-compliant call recording and audit trails
• Telehealth support through secure mobile app access
• Professional installation and ongoing technical support

Benefits of the New System

• Improved communication across all sites
• Reduced missed appointments
• Strengthened telehealth capabilities
• Enhanced compliance
• Reduced overall costs

Team

• Omar Abdelfattah
• Maria Izanhour