Job completed for Cloud VoIP System for a Physical Therapy Clinic in Corona, CA

About the role

Omar Abdelfattah and Maria Izanhour are seeking a Technical Support Specialist to join their team at Easier Communications in Canoga Park, serving Corona and the Inland Empire.

Responsibilities

• Provide technical support and troubleshooting for clients using Easier Communications' cloud-based VoIP systems
• Handle customer inquiries via phone, email, and chat
• Document and escalate issues to the appropriate team members
• Train clients on system usage and best practices
• Ensure adherence to HIPAA regulations and other industry standards
• Collaborate with the sales team to upsell additional services

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field
• At least 2 years of experience in IT support or customer service
• Strong problem-solving and communication skills
• Proficiency with Microsoft Office Suite and CRM tools
• Experience with VoIP systems and HIPAA compliance is a plus

Qualifications

• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team
• Self-motivated with strong attention to detail

Skills

• Technical support and troubleshooting
• Customer service and communication
• Problem-solving and analytical thinking
• Microsoft Office Suite and CRM tools
• VoIP systems and HIPAA compliance

Benefits

• Competitive salary
• Health insurance
• Paid time off
• Professional development opportunities

Pay

• $80,000 - $90,000 annually

Schedule

• Full-time position
• Monday through Friday, 8:00 AM - 5:00 PM