Job completed for Cloud VoIP System for a Physical Therapy Clinic in Murrieta, CA

About the role

A physical therapy clinic in Murrieta is seeking a Technical Support Specialist to assist with the deployment and ongoing management of their new HIPAA-compliant VoIP phone system.

Responsibilities

• Assist with the setup and configuration of the new VoIP system
• Provide ongoing support and troubleshooting for the system
• Train staff on using the mobile app and other features
• Ensure compliance with HIPAA regulations
• Handle customer inquiries and escalations related to the phone system

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• At least 2 years of experience in IT support or a similar field
• Strong knowledge of VoIP systems and HIPAA regulations
• Excellent communication and problem-solving skills
• Proficiency with Microsoft Office Suite

Qualifications

• Experience with call center operations
• Knowledge of telephony equipment and network infrastructure
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Technical proficiency with VoIP systems
• Strong understanding of HIPAA compliance
• Excellent customer service skills
• Ability to troubleshoot and resolve complex issues

Benefits

• Flexible schedule
• Competitive salary
• Professional development opportunities
• Health and wellness programs

Pay

$60,000 - $70,000 annually

Schedule

Monday through Friday, 8:00 AM - 5:00 PM

Contact

Omar Abdelfattah, Maria Izanhour