Job Coach Commercial Services
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Requirements: Could include mental requirements, physical requirements, work environment? Or maybe "Requirements" heading for mental/physical requirements and work environment. We'll include mental requirements, physical requirements, work environment.
Qualifications: Education (HS Diploma or GED), Certificates/Licenses (Valid Driver's License may be required). Also maybe "Minimum Qualifications" list (knowledge in custodial work preferred, one year experience, etc). Those could be under Qualifications or Skills. The instruction says we can have Qualifications and Skills separate. We'll put education/licenses under Qualifications, and the minimum qualifications (knowledge, experience, abilities) under Skills.
Skills: list of abilities: ability to communicate effectively, effective written communication, human relations skills, effective customer service skills, intermediate computer literacy, basic mathematical ability, demonstrated customer service, problem solving and commonsense skills. Also knowledge in custodial work preferred, one year experience working with people with disabilities preferred.
We need to avoid fluff like "preferred" but it's still substantive.
We must not include boilerplate like EEO, disclaimer, motivational paragraphs? The motivational paragraph "At PRIDE, we make a difference..." is not boilerplate but it's generic fluff; but it's substantive? It's more like marketing. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The motivational paragraph is not explicitly listed to remove, but it's not a duty/requirement. It's more like a call to action. Might be considered boilerplate? It's not legal/EEO. It's a generic encouraging statement. I'd lean to keep it? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The motivational paragraph is not substantive about the job; it's fluff. Might be considered not substantive. However, it's not explicitly listed to remove. Safer to keep? But they said "Prefer a few substantive sections over many thin ones." Including that paragraph would create a thin section maybe under About the role? Could incorporate into About the role as part of company mission? The mission statement already given: "PRIDE Industries is a fast-paced company with a mission To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers." That's substantive. The later paragraph "At PRIDE, we make a difference..." is similar but could be omitted as redundant. I'd omit it to avoid fluff.
Also the "Ready to make an impact? Join an organization where business meets purpose..." is also fluff/application instruction? It's basically a call to apply. That's application instructions? It says "Apply today at PRIDE Careers..." That's application instruction, should be removed. So we remove that.
Thus we keep: mission statement, position summary, duties, minimum qualifications, mental requirements, education, certificates, physical requirements, work environment.
Now craft HTML.
We'll have:
About the role
PRIDE Industries is a fast-paced company with a mission To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. Under general supervision, the Job Coach provides employment support to employees with disabilities at a commercial contract. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and co-workers and performing their job to the best of their ability. This job requires knowledge of working with employees with disabilities and the ability to assist employees during their workday in performing their job tasks to meet the customer/contract needs with accommodations, as necessary.
Responsibilities
- Monitors and teaches employees with disabilities skills to help them succeed in their job. Supports employees by answering questions and providing direction to them throughout their work shift.
- Assists employees with arrival and departure to work; transportation; and assistance with learning the protocol and rules for the work site
- Coaches and trains employees in managing their attendance, schedule, performance, interactions, and personal behavior.
- Assists Counselor, Human Resources, or their direct supervisor in maintaining case files to include case notes, incident reports, health and safety risk assessments, timecards, employee evaluations, performance summaries, wage evaluations, work assessments and related paperwork on a daily basis as required by PRIDE.
- Ensures the employee is working safely and maintains quality standards.
- Communicates with employees and supervisors to ensure that the employee and all relationships are successfully and positively maintained.
- Ensures correct procedures are followed when handling situations relating to emotional, physical, or psychological breakdowns.
- Performs other duties and special projects as assigned.
Qualifications
- High School Diploma or GED
- Valid Driver's License may be required depending on local, state and/or contract requirements
Skills
- Knowledge in custodial work preferred
- One year or more work experience working with people with disabilities preferred
- Ability to communicate effectively and respond to questions and requests from team, customers and others
- Effective written communication skills using appropriate business English
- Human relations skills to maintain effective working relationships with team
- Effective customer service skills
- Intermediate computer literacy including knowledge of word processing, spreadsheet, database and presentation software
- Basic mathematical ability including addition, subtraction, multiplication, and division
- Demonstrated customer service, problem solving and commonsense skills
Requirements
- Mental requirements: Ability to have and maintain sufficient strength, agility and endurance to perform during stressful (physical, mental, and emotional) situations encountered on the job without compromising the employee’s health and well-being or that of their co-workers or inmates.
- Physical requirements: Ability to perform the following physical demands for extended periods of time with or without assistance: maneuvering in and around worksites on uneven surfaces; viewing computer screen/monitor; utilizing keyboard; transporting to various sites.
- Work environment: Some work performed in a normal office environment with limited privacy and some exposure to background noise; remainder in a prison healthcare facility with specialized needs for security and environmental control. Employees may be exposed to chemicals, dust, noise from equipment and depending on external weather conditions, wind, rain, heat and cold. Work is performed days, evenings and weekends and requires frequent travel. Employees will work with clients/employees with behavioral challenges.
or drop it. So we could drop them or include in a short paragraph. Since they are minor, we could drop them. The instruction says "fold minor metadata into a short
or drop it." So we could optionally include a short paragraph with those details. But better to drop them to keep sections thin? They said prefer a few substantive sections over many thin ones. Including a short paragraph with metadata would be a thin section maybe under About the role? Could incorporate into About the role as a sentence. But we already have About the role paragraph; we could add a sentence: "Position details: Job Code N43, HR Title Group Rehabilitation Services, Salary Grade N16, FLSA Status Non-Exempt, Approved January 2021." That would be minor metadata folded into a short p. That seems acceptable. Let's add that to About the role paragraph after mission statement maybe. Thus About the role paragraph: combine mission, position summary, and metadata. We'll produce:
PRIDE Industries is a fast-paced company with a mission To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. Under general supervision, the Job Coach provides employment support to employees with disabilities at a commercial contract. Employees in this job class assist employees in maintaining hygiene, attendance, communication, working with customers, getting along with supervisors, leads and