Job Coach

About the role

As a Vocational Rehabilitation Job Coach, you'll help individuals with disabilities overcome barriers, develop workplace skills, obtain meaningful employment, and build greater independence. This is an opportunity to combine career development, workforce services, and meaningful community impact while supporting Goodwill's mission of empowering individuals and strengthening the community.

Responsibilities

• Conduct participant assessments to identify strengths, barriers, interests, skills, and employment goals, and develop individualized service plans.
• Develop and maintain relationships with employers and community partners to identify competitive employment opportunities.
• Provide on-the-job coaching, training, and workplace support to help participants develop job skills and achieve independence.
• Recommend and coordinate reasonable accommodations, assistive technology, and other supports to promote workplace success.
• Monitor participant progress, provide follow-up and retention services, and modify support plans as needed.
• Maintain accurate case documentation, including assessments, case notes, reports, and participant records in designated case management systems.
• Communicate and collaborate with employers, referral agencies, and internal teams to coordinate services and support participant success.
• Refer participants to community resources and services to address employment-related barriers, including transportation and supportive services.
• Educate employers and participants on workplace expectations, disability awareness, reasonable accommodations, and self-advocacy.
• Uphold Goodwill's mission, policies, and professional standards while performing other duties as assigned.
• Communicate effectively with participants using American Sign Language (ASL), augmentative and alternative communication (AAC), visual supports, non-verbal communication techniques, and other accessible communication methods.

Requirements

• Associate's degree in human services, Psychology, Rehabilitation Services, Education, or 3 years of related experience.
• 2 years' experience in job coaching techniques with individuals with disabilities, justice-involved individuals, or other barriers to employment (preferred).
• Passing a Level II background screening (Florida Care Provider Background Screening Clearinghouse).
• Must meet eligibility criteria set forth by Vocational Rehabilitation and Ticket to Work Programs within 90 days of hire.
• Valid driver’s license and acceptable DMV record.

Qualifications

• Combination of education, training, volunteer, intern, and relevant non-paid work experience is a plus.
• Knowledge of person-centered planning and employment support strategies.
• Knowledge of the Americans with Disabilities Act (ADA) and vocational rehabilitation services.
• Familiarity with job search apps, tools, and best practices.
• Knowledge of laws related to the employment of minors.
• Proficiency in American Sign Language (ASL).
• Bilingual English/Spanish (spoken and written).

Skills

• Adaptability
• Clear Communication
• Intermediate Computer Skills
• Community Outreach and Engagement
• Good Judgement and Discretion

Physical Requirements

• Regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.
• Must be able to lift up to 25 lbs.
• Specific vision abilities required include close vision and the ability to adjust focus.

Work Environment

• Primary duties are performed in various worksites.
• Travel is required.
• Will be working alongside others with social, mental, and emotional disabilities.
• Proficiency in Microsoft software required.