Job Coach

About the role

Metrocare is the largest provider of mental health services in North Texas, serving over 55,000 adults and children annually. For over 50 years, Metrocare has provided a broad array of services to people with mental health challenges and developmental disabilities, including behavioral health care, primary care centers, services for veterans and their families, accessible pharmacies, housing, and supportive social services. Researchers and teachers from Metrocare’s Altshuler Center for Education & Research advance mental health beyond Dallas County while providing critical workforce to the state.

Provide an array of services that will assist and support individuals with developmental disabilities in an individualized, integrated community setting with job coaching services. Serves as a Liaison between CDDS, business community and other center personnel.

Responsibilities

• Develop effective job coaching and employment plans
• Communicate with individuals to understand their goals and ambitions
• Assist individuals to discover and overcome their personal barriers and set goals
• Assess the strengths of individuals and teach them to use them effectively
• Guide individuals in learning to complete job tasks
• Help in the development of motivation and skills
• Assist individuals with disabilities in developing social and life skills
• Advise on workplace accommodations for individuals with disabilities
• Monitor and evaluate progress of individuals
• Keep records and documentation and prepare appropriate reports
• Perform other duties as assigned

Competencies

• Conducts job responsibilities in accordance with ethical standards of conduct, state contract, appropriate professional standards, and applicable state/federal laws
• Analytical skills, professional acumen, business ethics, thorough understanding of continuous improvement processes, problem solving, respect for confidentiality, and excellent communication skills
• Effective verbal and written communication skills
• Excellent organizational skills with the ability to prioritize workflow and meet deadlines
• Ability to handle multiple tasks and special projects simultaneously
• Able to work autonomously with minimal or no supervision
• Able to maintain a high level of professionalism and confidentiality

Qualifications

Education and Experience

• Bachelor's Degree in human services field or High School Diploma or equivalent required, plus 1–2 years experience providing services to individuals with disabilities
• Bilingual in Spanish and/or American Sign Language a plus

Mathematical Skills

• Basic math skills required
• Ability to work with reports and numbers
• Ability to calculate moderately complex figures and amounts to accurately report activities and budgets

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables

Computer Skills

• Use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint)
• Ability to utilize Internet for resources

Certifications, Licenses, Registrations

• Current State of Texas Driver License (if licensed in another state, must obtain Texas Driver License within three months)
• UNT certifications: Job Skills Training, Job Placement Training, Supported Employment Training

Physical Demands & Work Environment

Physical Demands

• Regularly required to talk and hear, use hands and fingers to operate a computer and telephone
• Must be able to carry equipment and supplies (up to 15 pounds) due to multi-site responsibilities
• Position requires standing and/or walking in excess of 7 hours a day
• Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions

Travel

• In-county travel required
• None-to-negligible travel outside of the county
• Community-based positions require travel between various worksites within the workday/workweek
• Incumbent must have reliable transportation and meet criteria for insurability by the Center's risk management facilitator; proof of minimal auto liability coverage required when applicable

Work Environment

• Noise level may vary between low and mild
• Work environment should not be unusually hot or cold
• Reasonable accommodation can be made to enable individuals with disabilities to perform essential functions

Benefits

• Competitive salary
• Exceptional training
• Medical, Dental, Vision
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Retirement Plan, including employer matching
• Health Savings Account, including employer matching
• Professional Development allowance up to $2,000 per year
• Bilingual Stipend – 6% of base salary
• Many other benefits