JMU Athletics Ticket Office Student Assistant - IE

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

About the role

The JMU Athletic Ticket Office is seeking motivated and reliable student assistants to join our team. As a student assistant, you will play a crucial role in delivering exceptional customer service to patrons in person, over the phone, and via email.

Responsibilities

• Provide excellent customer service to patrons in person, on the phone, and via email.
• Process phone and window sales as well as game day event sales.
• End-of-day balancing of cash drawer, settlement, and reconciliation as they apply.
• Perform tasks in an efficient and timely manner.
• Stay informed and up-to-date on all policy, games, and events.
• Facilitate pass gate operations including player pass, complimentary admission, visiting team, will call, etc. as they apply.
• Assist with crowd control, ticket seller support, and general operation as needed.
• Must be available to work ticketed events (including most home football games), as needed.

Requirements

• Be a current, enrolled student at James Madison University.
• Candidates must be highly motivated, energetic and be able to manage a work schedule that includes nights and weekend work.
• Must possess strong customer service skills.
• Prior cash handling, credit card handling experience a plus.
• Adherence to all applicable NCAA, conference, and institutional rules and regulations is required.

Qualifications

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

Pay

Pay rate: $12.77 per hour.