JM Lexus - Warranty Admin

Responsibilities

• Oversee the processing and accuracy of all warranty claims
• Supervise and support the Assistant Warranty Administrator, Service Support Administrator, and Service Center Assistants
• Hire, train, and manage performance of service administration staff
• Develop and implement policies, procedures, and schedules for the department
• Ensure compliance with manufacturer and company warranty guidelines
• Collaborate with service and technical teams to address warranty-related issues

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred
• 5+ years of experience in automotive service or warranty administration
• 2+ years of supervisory or team leadership experience
• Strong knowledge of warranty processes and service operations
• Excellent organizational, communication, and leadership skills
• Proficiency in warranty management systems and Microsoft Office