JM Lexus - Service Consultant

Responsibilities

• Greeting customers
• Writing service orders
• Delighting guests in their Service experience
• Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
• Maintaining dealership-prescribed standards for Hours per Customer
• Following up on the progress of each repair order during the day
• Contacting customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
• Presenting and recommending additional services to customers
• Administering warranty policies and properly initiating warranty claims
• Providing management with daily work productivity
• Driving JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability)

Qualifications

• A high school diploma
• Minimum three years’ experience as a Service Writer in a dealership setting, required
• Hi-Line experience preferred
• Good communication skills (verbal and written)
• A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
• Ability to show Innovation via observation and creation/suggestions for process improvements
• Takes personal Accountability for personal and team goals and objectives
• User proficiency with Microsoft Office Suite of products including MS Word and Excel
• Possess strong social skills and be able to work in a team environment
• Ability to multitask and delegate work production in a fast-paced environment
• Ability to maintain a professional appearance
• Flexible to work a schedule that includes nights and some weekends