Jira Application Administrator

Location: Albany, New York | Duration: 5 months | Schedule: Hybrid, 45 hrs/week | Client: Deloitte Public Sector – Deloitte – NYS – DOH

Responsibilities

• Administer, configure, and maintain Jira to support software development, testing, defect management, and release processes
• Design and manage Jira configurations including workflows, issue types, screens, field configurations, permission schemes, notification schemes, and automation rules
• Support and maintain requirements traceability processes using the RTM tool, including creating and managing RTMs with ease
• Draft Batch Release Notes of Jira changes on a regular basis
• Create, update, and maintain documentation such as user guides, SOPs, process flows
• Develop and deliver training content and end-user support materials
• Manage user access, roles, groups, and permissions
• Troubleshoot Jira-related issues, including configuration errors, workflow gaps, permission conflicts, and user-reported problems

Requirements

• Hands-on experience administering and configuring Jira in support of software development, QA, and release management processes
• Experience with Jira configuration elements (workflows, work types, custom fields, screens, schemes, permissions, notifications, dashboards, filters, automations, etc.)
• Strong written and communication skills to draft and send Batch Release Notes or similar tooling to generate and manage release communications from Jira data
• Strong troubleshooting and problem-solving skills for resolving Jira configuration, workflow, permission, and integration issues
• Total work experience: 10+ years

Qualifications

• Familiarity with requirements management to support requirements traceability matrices (RTMs) and end-to-end traceability across requirements, test cases, design documents, and releases
• Experience developing training content, user guides, SOPs, and reference materials for technical and non-technical users

Schedule

Hybrid, 45 hours/week, 5-month contract.