Jira Administrator

About the role

You will deliver Atlassian expertise and skills for our client’s implementation needs. You will implement high-quality solutions in an iterative manner, partnering closely with the client to align on solutions, backlog prioritization, and project delivery. This includes managing project/program timelines, project scope, fielding client requests, budgets, and project scope creep.

Responsibilities

• Install, configure, maintain, administer, and enhance JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons
• Guide the configuration and documentation of client JIRA and Confluence instances
• Accurately gather and translate client requirements, assumptions, and constraints into project deliverables
• Work with customers to enable custom workflows, fields, screens, dashboards, and reports
• Create and manage complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes
• Advise on best-practice configuration and recommendations to avoid common pitfalls and challenges
• Install and configure 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)
• Provide client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems
• Provide support as required to client administrators and users to ensure the success of the implemented solution

Requirements

• 2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons
• Conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks
• Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes
• Bachelor’s degree in Computer Science or related field (a bonus but not required)
• Ability to work independently with minimal guidance in a dynamic, ever-changing environment
• Ability to manage multiple clients and deliverables at any given time through effective time management and planning
• Strong interpersonal skills and communication, both written and spoken
• Strong organizational skills, process-oriented, drive to constantly improve quality
• Strong facilitation skills, attention to quality and detail, and a collaborative attitude
• Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications
• Enjoy solving challenging problems with technology and have a true love for it
• Strong work ethic, good time management, and the ability to work with diverse teams