Jinya Reston Looking for Food Runner

About the role

At JINYA Ramen Bar, Runners are Customer Service Ambassadors Assistants. They act in a friendly and hospitable way and perform all service standards with precision while delivering excellent customer service, a 5 Star experience in a fast-paced environment.

Responsibilities

Primary responsibilities include serving guests in a professional and positive manner, including but not limited to guest food and beverage orders, delivery of food and beverage and ensuring exceptional dining experience. Some duties include:

• Refilling water/beverages, organizing plate and silver wares, polishing plate wares/glasses, resetting tables and ensuring all guest needs are attended to
• Knowledge of menu items, daily desserts and types of sauces, dressing and sides to clearly explain to guests when delivering
• Communicating clearly and concisely in a positive and professional manner with guests and team members, both front and back of the house operations
• Knowing restaurant information, such as hours of operations, menu, allergies, table numbers, payment options and any relevant information to the operations of the restaurant
• Ensuring all opening and closing duties are completed properly and cleanliness of all work stations, tables, and restrooms
• Utilizing JINYA’s steps of service, up-selling techniques and proper menu knowledge guiding guests to daily specials, ensuring dietary needs and delighting our guests to our unique offering of ramen and tapas
• Greeting guests as they arrive, ensuring proper seating arrangements and reservations check-in or providing a proper wait-list time, if necessary
• Engaging with guests to ensure a great dining experience and embracing the JINYA culture and participating in collective proper company greeting
• Supporting team members in front of house operations, such as refilling beverages, organizing table arrangements, table maintenance, polishing plates or glasses, resetting tables or other necessary items as requested or needed
• Responding to minor guest complaints, and alerting management of any major or critical guests or service concerns
• Promoting and executing JINYA’s core values of Teamwork, Hospitality, Authenticity, Creativity and Integrity
• Completing projects and/or tasks as requested or required by manager(s) or supervisor(s)

Requirements

Some prior restaurant experience in a support position, preferably in a high-volume atmosphere, is required. The ideal candidate will have outstanding and professional verbal and written skills, with a strong ability to multi-task, a positive attitude, and the ability to work well under pressure.

• Ability to read and comprehend simple instructions, short correspondence and memos
• Willing to follow instructions and ask questions for clarification, if needed
• Ability to lead by example, inspire and motivate team spirit and effectively present information in one-on-one setting and/or small group situations
• Must be dependable and reliable, self-motivated and self-initiated to ensure restaurant is clean and presentable to guests
• Experience working in a multi-cultural environment
• Ability and willingness to work flexible hours, including weekends and holidays
• Able to work in a standing position for long periods of time and safely lift and easily maneuver through restaurant with limited space

Qualifications

A High School Diploma is preferred. The candidate must be able to write and speak English and have appropriate city, state and federal certifications according to location of restaurant, including alcohol and food handling certificates.

Work Environment

This job operates in a fun yet professional restaurant environment. The role routinely moves inside and outside of the kitchen and operates tools such as trays, glassware, plates and other restaurant equipment. The candidate will occasionally ascend/descend ladder to reach overhead items, if needed, and will frequently communicate with staff, guests and other team members.

Physical Demands

The physical demands described here are representative of those that must be met by our team member to successfully perform the essential functions of this job. While performing the duties of this job, the team member is regularly required to talk and hear. The team member is required to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The team member will work in an indoor and outdoor environment, which might be hot, humid and wet, and will be able to reach, bend, and frequently lift/move up to 50 pounds.

Benefits

• Bonus programs
• Insurance and PTO for full-time employees
• Competitive wages
• Fun and rewarding work environment
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance