Food Runner / Concierge

About the role

The Concierge / Food Runner is a dual-role position responsible for delivering exceptional guest service in both the restaurant and Club Lounge. This associate will work as a Food Runner during restaurant service periods, ensuring timely and accurate delivery of food, while also serving as the Club Lounge Concierge during scheduled Social Hour shifts, providing a welcoming atmosphere and personalized guest assistance. This position requires an outgoing personality, attention to detail, and the ability to multitask while maintaining Marriott and Sheraton service standards.

Responsibilities

As a Food Runner and Club Lounge Concierge, the associate will have the following responsibilities:

• Deliver food from the kitchen to guests quickly, accurately, and professionally.
• Verify each order for accuracy before leaving the kitchen.
• Communicate with servers and kitchen staff regarding guest requests and special dietary needs.
• Assist with clearing tables and resetting dining areas as needed.
• Maintain cleanliness of service stations, expo areas, and dining room.
• Refill water, assist guests when appropriate, and anticipate service needs.
• Follow all food safety and sanitation guidelines.
• Support restaurant operations during busy meal periods.

During scheduled Social Hour shifts, the associate will:

• Welcome guests into the Club Lounge with a warm, genuine greeting.
• Set up and break down the evening Social Hour according to brand standards.
• Monitor food and beverage presentation, replenishing items as necessary.
• Keep the lounge clean, organized, and well-stocked throughout service.
• Interact with guests, answer questions about the hotel, local attractions, dining, and transportation.
• Assist guests with simple requests and direct more complex issues to the Front Desk or Manager.
• Ensure all food displays meet health and safety standards.
• Maintain a professional and hospitable atmosphere that encourages guest engagement.
• Record inventory shortages or maintenance concerns and report them promptly.
• Close and secure the lounge following established procedures.