Jiffy Lube Store Manager

Atlantic Coast Enterprises (ACE) is a full-service lubrication, fluid, and automotive maintenance center dedicated to creating customers for life through fast, friendly, clean, and professional service. We are a team-oriented company offering competitive compensation, generous benefits, and a supportive, collaborative environment where employees are encouraged to share ideas.

About the role

As a Store Manager at our Jiffy Lube location in West Springfield, MA, you will lead a team to ensure exceptional customer service, smooth daily operations, and business growth. You will set the tone for the store, hire and train staff, provide coaching and feedback, and drive sales and profitability. Your leadership will help shape the future of our automotive business while fostering a positive work environment.

Responsibilities

• Lead by example to uphold the mission of "Creating Customers for Life through Fast, Friendly, Clean, and Professional Service."
• Manage day-to-day operations, ensuring smooth and efficient business processes.
• Hire, train, and develop team members, providing constructive feedback and holding them accountable.
• Motivate and coach staff to bring out their best performance and leadership skills.
• Drive sales and customer satisfaction using proven tools and strategies.
• Plan and track budget forecasting models to support business growth.
• Resolve complex customer and employee issues in a timely and professional manner.
• Build strong relationships with employees and customers to foster loyalty and success.
• Utilize excellent communication, interpersonal, and organizational skills to manage store operations.

Requirements

• At least 18 years old.
• High school diploma or equivalent.
• Valid driver’s license.
• Relevant sales and customer service experience.
• Previous leadership experience is a plus.
• Self-motivated with strong sales and delegation skills.
• Ability to work well under pressure and prioritize customer service.
• Strong problem-solving skills to resolve complex issues effectively.
• Professional demeanor with excellent communication and interpersonal skills.
• Organized, detail-oriented, and passionate about the automotive industry.

Benefits

• Competitive salary with multiple bonus platforms (up to $100,000 annually).
• Paid vacation.
• Comprehensive health care coverage, including dental and vision insurance.
• Basic life insurance.
• Short-term and long-term disability coverage.
• Savings and retirement 401(k) program.
• Bereavement leave.
• Employee oil changes and discounts.

Schedule

Shifts include a mix of days, evenings (up to 8 pm), and weekends.