Jewelry Repair Office Administrator

Olympic Manufacturing has been a leader in the fine jewelry industry for over 50 years, renowned for dedication to craftsmanship, precision, and innovation. Recently acquired by Ben Bridge Jeweler, Olympic brings its long-tenured team and comprehensive services under the Ben Bridge umbrella. We pride ourselves on creating timeless pieces that blend artistry with technical excellence.

About the role

The Office Administrator ensures the smooth operation of our wholesale jewelry manufacturing and repair shop. Responsibilities include general front office tasks, customer inquiries, item receiving, packing, shipping coordination, engraving, and generating invoices. The ideal candidate is organized, proactive, and excels in communication and multitasking.

Responsibilities

• Serve as the first point of contact for customers, addressing inquiries related to orders and repairs with professionalism and efficiency.
• Receive and secure incoming jobs, accurately inputting data and providing intake slips.
• Oversee all estimates, track approvals and declines, and communicate effectively with the manufacturing team.
• Photograph and upload all incoming jobs to the portal and archives, ensuring meticulous documentation.
• Process repair and order pick-up, creating precise invoices for each order delivered.
• Oversee and execute all laser engraving jobs that come in.
• Collaborate with production and repair teams to ensure timely completion of orders and adherence to high-quality standards.
• Facilitate all shipping activities, tracking and organizing incoming mail and packages.
• Manage vendor supply returns and process credits accordingly.
• Foster internal communication between departments to streamline operations and resolve potential issues.
• Perform other duties and projects as assigned.

Requirements

• Minimum of a High School Diploma or equivalent. Advanced degree is a plus.
• Minimum of 2 years of experience in administrative and/or customer service roles.
• Proficiency in Microsoft Office (Outlook, Word, PowerPoint, D365, and Excel).
• Ability to build effective relationships with peers and leadership.
• Exceptional planning and time management skills; adept at multitasking and prioritizing daily workload.
• High level of clear and effective written and verbal communication skills.
• Ability to work efficiently under time constraints in a fast-paced environment and handle multiple tasks.
• Demonstrated experience in independently problem-solving to quickly resolve issues.
• Discretion and confidentiality.
• Flexibility to adjust schedule and routine to accommodate business needs.
• Retail industry and/or jewelry repair experience is a plus but not required.

Working Standards

• Required to work on-site in the Repair Design Center located in Bellevue, five days a week.
• Ability to stand for long periods of time.
• Ability to lift up to 25 pounds on occasion.
• Overtime may be required during peak seasons.

Schedule

Monday - Friday: 9am - 6pm, unless noted otherwise.

Pay

Range: $25.00 - $29.00 per hour. Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to, experience levels, knowledge, skills, and abilities.

Benefits

• Employee merchandise discounts
• Paid training
• Employee Assistance Program
• Paid time off, including vacation, sick leave, holidays, bereavement, and jury duty
• Medical, dental, and vision insurance
• Flexible savings accounts
• Company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• Voluntary programs such as pet insurance and supplemental life insurance
• 401(k) plan with a company match