JEWELRY/ASST MANAGER

About the Role

Assist the store manager with daily tasks and act as the supervisor for the location in the absence of the store manager. Maximize financial performance of the store and help achieve growth and sales targets by successfully managing and motivating the sales team. Create an emotional connection between Fred Meyer Jewelers and our customers through engagement and communication during every shopping occasion in-store and online. Achieve personal sales targets while demonstrating the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Model Customer 1st behavior; deliver and encourage excellent customer service.
• Maintain profitability of the location through sales and proper shrink and expense control.
• Achieve personal sales targets by turning every customer’s meaningful moments into a celebration with a fine jewelry experience.
• Support the store manager in training and development of sales professionals; follow up on initial onboarding training of new team members.
• Achieve personal targets that drive sales (e.g., credit applications, protection plans, and Diamond Design Parties).
• Foster lifelong emotional connections with customers through clienteling.
• Coordinate operations functions and display merchandise/promotional materials according to corporate plans.
• Advise customers on jewelry quality, cuts, value, and gem selection; assist with mountings/settings.
• Provide product knowledge, features, and benefits when presenting merchandise.
• Estimate repairs, inspect/clean customer jewelry, perform watch battery replacements, and band adjustments.
• Suggest designs for custom jewelry and follow receiving/processing procedures.
• Maintain overstock/understock conditions to retain ordering system integrity.
• Monitor daily/weekly sales and take appropriate action; respond to customer comments/complaints.
• Complete customer incident and associate incident/accident report forms.
• Participate in inventory processes and complete case counts.
• Assist with time and attendance processing, staff scheduling, and weekly work schedule entry.
• Support special maintenance arrangements for the location.
• Maintain flexibility to work any shift, including holidays and overtime.
• Travel to other store locations to provide back-up coverage occasionally.

Requirements

• High school diploma or GED plus a minimum of 6 months Fred Meyer experience and 1 year jewelry sales experience; or a combination of relevant education and experience.
• Minimum 18 years of age.
• Ability to pass a drug test.
• Maintain confidentiality, accuracy, and attention to detail.
• Ability to organize and prioritize tasks/projects.
• Diamond Council of America (DCA) courses completed within a year of hire.

Desired Experience

• Knowledge of Fred Meyer Jewelers policies and procedures.
• Management experience.
• Proficiency with Microsoft Outlook, First Place, Act, and Intranet.
• Experience directing or participating on project teams.