Jewelry Repair and Design Consultant

About the role

Bailey’s Fine Jewelry is North Carolina’s premier destination for luxury, love, and celebration. As a family-owned business, we pride ourselves on exceptional quality, exquisite design, and treated-like-family customer service. Our Raleigh location is the jewel in our crown—our bustling flagship store.

Responsibilities

• Exceptional Customer Service: Provide a warm, luxurious level experience for every guest walking through our doors.
• Intake & Evaluation: Carefully examine, evaluate, and describe jewelry in meticulous detail using specialized tools (loupes, testers, etc.).
• Problem Solving & Estimating: Determine the exact services or repairs needed, create accurate cost and time estimates, and communicate them confidently to the guest.
• Workflow Management: Oversee the intake to completion process, ensuring jobs are tracked accurately and deadlines are met.
• Quality Control: Act as the final line of defense. Perform rigorous quality control checks on repaired or custom pieces to ensure they meet Bailey's flawless standards before returning to the guest.

Requirements

• Entrylevel or higher jewelry experience (e.g., retail jewelry sales, basic bench knowledge, or formal gemological/jewelry coursework) is preferred.

Qualifications

• The Ultimate People Person: Exceptional communication skills and a genuine love for helping people.
• An Eye for Detail: High organizational skills with the ability to spot microscopic imperfections and manage complex workflows.
• A Growth Mindset: A desire to learn and elevate your career in the jewelry industry.

Skills

• No advanced technical repair skills are required. We provide extensive, world-class training on our specific intake processes, estimation software, gem identification, and advanced quality control.

Pay

We offer competitive compensation and benefits including health insurance, retirement plans, and paid time off.

Schedule

This position offers a flexible schedule to accommodate your needs.