Janitorial Regional Manager - Western & Central NC

Overview

Affiliates Industries is seeking a Regional Janitorial Manager to lead janitorial operations across multiple client sites in Western & Central North Carolina. This position involves leading service delivery, managing teams, and maintaining high standards of cleanliness and safety.

Key Responsibilities

• Lead janitorial operations across multiple client sites within the assigned region.
• Conduct regular site visits and inspections to ensure service standards, cleanliness, and safety protocols are consistently met.
• Manage work schedules, oversee supply inventories, and coordinate equipment needs to maintain optimal site performance.
• Track and manage labor costs, supply usage, and overall budget adherence for each location.
• Act as the primary point of contact for client stakeholders across the territory.
• Maintain open communication and regularly scheduled check-ins with clients to ensure contract satisfaction and identify improvement opportunities.
• Respond to service requests, complaints, or escalations with a sense of urgency and professionalism.
• Identify and propose value-added services, such as periodic floor care or specialty cleaning.
• Recruit, hire, and train site supervisors and frontline janitorial staff.
• Provide guidance, mentorship, and accountability to site-level managers to ensure consistent performance and compliance.
• Conduct regular team check-ins, performance evaluations, and corrective action processes as needed.
• Foster a culture of teamwork, professionalism, safety, and service excellence.
• Prepare and submit payroll, timesheets, and scheduling reports accurately and on time.
• Ensure compliance with company policies, site-specific safety regulations, and local labor laws.
• Document and report incidents, injuries, or site issues in accordance with company procedures.
• Oversee adherence to site-specific client protocols and support internal audits or inspections as required.

Qualifications

• A high school diploma or equivalent required; post-secondary education preferred.
• Minimum of 5-7 years of experience in janitorial or facilities services management, preferably overseeing multiple sites or a large territory.
• Proven experience managing hourly employees, site supervisors, and large-scale service operations.
• Strong leadership and team-building skills with a hands-on, solutions-driven approach.
• Excellent communication skills and customer service orientation.
• Ability to manage competing priorities, deadlines, and site-specific challenges in a fast-paced environment.
• Proficient in Microsoft Excel, Word, and basic scheduling/reporting software.
• Ability to analyze budget metrics, labor trends, and operational data to make informed decisions.
• Valid driver's license and company vehicle is provided transportation (frequent travel required).
• Must be able to pass a background check and drug screen.
• Availability to respond to site needs after regular business hours as needed.