Janitorial Regional Manager - Central U.S. Region

About the role

Joining The Facilities Group National means you’ll be delivering comprehensive facilities management with a “national reach, local touch” mindset. Our 47 regional support offices, hybrid workforce model, and proprietary JANIT platform empower teams to solve problems quickly, streamline work orders and billing, and ensure consistent quality at scale. You’ll make an impact across 20+ industries, from retail and healthcare to education, logistics, aviation, and commercial properties; supporting clean, safe, brand‑right environments at 30,000+ locations across North America. If you’re energized by a people‑first, data‑driven culture that listens, learns, and grows with its clients and teams, you’ll thrive here while helping us set the standard for client satisfaction in facilities management.

Responsibilities

• Oversee multiple sites and accounts within a designated geographic region.
• Plan, participate in, and oversee janitorial work at all locations to ensure efficient and effective service delivery.
• Implement and monitor quality standards to meet client expectations and industry regulations.
• Develop and manage budgets for regional operations, including labor, supplies, and equipment costs.
• Build and maintain strong client relationships, address concerns, and ensure satisfaction.
• Streamline processes and procedures to improve productivity and reduce costs while maintaining high service standards.
• Lead, motivate, and develop employees; evaluate performance of assigned staff.
• Ensure employees have necessary equipment and supplies; maintain appropriate inventory, review equipment reports, report repair needs, and transport/deliver supplies as needed.
• Conduct routine inspections of client facilities by walking buildings internally and externally for quality control; develop improvement action plans and implement corrective action as needed.
• Respond promptly to customer complaints, requests, and issues; document and follow up to resolution.
• Meet regularly with facility managers to discuss building issues or concerns.
• Ensure team members understand customer requirements and expectations.
• Communicate company initiatives, procedures, and directions to team members in a timely manner.
• Ensure health and safety requirements are followed and maintained.
• Assist with account start‑ups under the guidance of the Director of Operations.
• Contribute to cleaning teams’ efforts and clients’ goals and objectives.

Requirements

• 3+ years of experience in the facilities services industry.
• 3+ years of people and operational management experience.
• High School Diploma or equivalent.
• Valid U.S. Driver’s License with an acceptable driving record and personal vehicle.
• Reliable transportation for business travel.
• Willingness to travel approximately 50% of the time, with potential for airplane travel.
• Ability to work weekends and be flexible with schedule.
• Accessible to customers after hours, weekends, holidays, and in emergency situations.

Qualifications

• General proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Self‑motivated with strong ability to prioritize and accomplish multiple tasks/projects.
• Excellent time management skills and proven ability to meet deadlines.
• Ability to maintain high‑quality interpersonal relationships.
• Experience with and knowledge of cleaning processes and equipment.
• Excellent interpersonal skills and strong verbal and written communication skills.
• Professional, detail‑oriented, organized, dependable, trustworthy, and ethical.
• Ability to work independently with minimal supervision.

Benefits

• Health Insurance
• Dental/Vision Insurance
• Paid PTO
• 401(k) Matching
• Employee Assistance Program (EAP)