Janitorial Area Manager - Providence, RI

The Facilities Group of companies provides a comprehensive suite of janitorial and maintenance services to industries including healthcare, education, logistics, finance, commercial, and industrial facilities. We prioritize best-in-class service, fostering an empowering professional environment with a strong sense of community and opportunity.

About the role

The Janitorial Area Manager is responsible for managing our client book of business and overseeing our Independent Service Provider (ISP) workforce. This role ensures vendors meet or exceed contractual obligations by delivering high-quality janitorial services while maintaining strong client relationships. It serves as a key communication and operational link between vendors, customers, and internal teams, leveraging digital tools and performance data to drive service excellence and client satisfaction.

Region supported: Providence, RI.

Responsibilities

• Conduct quality control visits to ensure customer needs and contractual standards are met, documenting findings using digital tools and mobile applications.
• Act as the primary point of contact and a functional bridge between vendors and customers, utilizing CRM systems and communication platforms to track interactions and follow-ups.
• Communicate company initiatives, procedures, and direction to vendors in a timely manner through digital communication channels.
• Ensure vendors clearly understand customer requirements and expectations, reinforced through dashboards, reports, and performance metrics.
• Ensure work standards align with customer requirements and use data insights to identify trends, risks, and opportunities for improvement.
• Manage chemical and equipment inventory, including tracking usage and needs through proprietary or digital inventory systems.
• Responsible for hiring, training, negotiating, and developing vendor partners, with familiarity using digital onboarding, scheduling, and workforce management tools.
• Prioritize work responsibilities across a geographically dispersed territory, using technology to manage time, routing, and service schedules efficiently.
• Communicate regularly with upper management to ensure operational continuity, sharing performance data, KPI dashboards, and reporting insights.
• Respond quickly to client or vendor complaints and issues, documenting cases in proprietary systems and tracking resolutions to completion.
• Manage the scheduling of services based on customer requirements, using scheduling platforms and service management applications.
• Manage special project work as requested, tracking progress, outcomes, and costs using digital tools.
• Other tasks, as assigned.

Requirements

• Must have a reliable vehicle with car insurance.
• Must possess a clean driving record with a valid U.S. Driver’s License.
• Must be self-motivated with a strong ability to prioritize and manage multiple tasks, projects, and deadlines.
• Ability to maintain high-quality interpersonal relationships.
• Must be able to negotiate and collaborate with vendors at many different levels.
• Some experience with and knowledge of cleaning processes and equipment.
• Strong verbal and written communication skills.
• Excellent customer relationship management skills.
• Familiarity with the hiring process.
• Professional demeanor and behavior.
• Must be willing to work weekends and maintain a flexible schedule.
• Must be accessible to customers after hours, weekends, holidays, and in emergency situations.
• Dependable, reliable, and punctual.
• Ability to work independently with minimal supervision.
• Strong comfort working in a digital environment, including reading and interpreting dashboards, reports, and operational data to make informed business decisions.
• Experience using proprietary applications, mobile tools, or workforce management platforms preferred.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of management and supervisory experience in a related field, preferably account or client management.
• Experience managing performance through data, metrics, or digital reporting tools is strongly preferred.

Travel

Approximately 75% by vehicle within assigned geographic area (Kansas/Nebraska).

Technology & Analytics

• Work in a fully digital environment, including mobile applications, web-based platforms, and proprietary systems.
• Read, interpret, and act on data from dashboards, reports, and performance metrics to drive operational and client-related decisions.
• Use data insights to monitor service quality, vendor performance, compliance, and customer satisfaction.
• Accurately document activities, issues, and resolutions within digital systems to ensure visibility and accountability.
• Adapt quickly to new technologies and tools that support workforce management, scheduling, quality control, and client communication.

Benefits

• Competitive pay
• Vacation, health, and dental insurance (FSA, HSA)