Jacks Place Concierge - Part Time

About the role

The Jack’s Place concierge role is a unique position that provides hospitality support to Shaw patients and guests staying at Jack’s Place. The Concierge lives on site in order to provide on-call support for guests, oversee routine maintenance and repairs, plans and hosts guest activities to enhance patient experience, and is an active and engaged member of the Spirit of Survival team.

Responsibilities

• Promotes an atmosphere of warmth, compassion and understanding amongst patients, their families, and team members.
• Demonstrates empathy and the ability to relate to and connect with others, especially those experiencing serious health concerns.
• Lives in on-site housing unit; answers on-call requests during set evening/overnight hours during the week/weekend.
• Available onsite to respond to emergency situations or other urgent circumstances through activating emergency services and/or care coordination with medical team at Shaw if necessary.
• This requires no advanced medical skills or knowledge.
• Is an engaged & active member of the Spirit of Survival team. This includes attending monthly meetings, participation in event planning, coordinating, and hosting events as needed.
• Oversees the safe operation of Jack’s Place. Enforces rules and disciplinary action when necessary, in a timely fashion while following Vail Health’s principles of Just Culture.
• Handles light spot cleaning of units or house as needed.
• Conducts room assessments as needed. Notifies housekeeping of housekeeping needs. Notifies facilities of maintenance needs, safety reporting as needed.
• Checks guests in/out, orient guests, explains policies and services. Answers and manages referral calls for reservations, confirms room availability and manages the waiting list.
• Captures and coordinates, schedules and supervises in-house programs and events, such as survivorship services on a weekly and monthly basis.
• Aid with office administration duties including filing, correspondence, handling the processing of donations, and special events at Shaw Cancer Center as needed.
• Role models the principals of a Just Culture and Organizational Values.
• Performs other duties as assigned. Must be HIPAA compliant.

Requirements

• Experience: 1-2 years of guest relations, concierge, and or customer service experience in healthcare preferred.
• Computer / Typing: Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Must have working knowledge of the English language, including reading, writing, and speaking English.

Qualifications

• N/A
• N/A

Skills

• Must be HIPAA compliant.

Benefits

Benefits at Vail Health (Part Time) Include:

• Competitive Wages & Family Benefits: Competitive wages, Parental leave (4 weeks paid), Housing programs, Childcare reimbursement
• Comprehensive Health Benefits: Medical, Dental, Vision, Educational Programs: Tuition Assistance, Existing Student Loan Repayment, Specialty Certification Reimbursement, Annual Supplemental Educational Funds
• Paid Time Off: Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance: 403(b) Retirement plan with immediate matching, Life insurance, Short and long-term disability
• Recreation Benefits, Wellness & More: Up to $1,000 annual wellbeing reimbursement, Recreation discounts, Pet insurance

Pay

Hourly Pay: $20 USD - $23.38 USD