IVD Order Taker

About the role

Coordinate day-to-day operation of the outlets. Monitor operations, support and assist staff, and inform management of any pertinent information. Requires high morals, ethics, organisation, and a high commitment to this role. Ensure customer satisfaction.

Responsibilities

• Printing Menus when required and upselling Destination Dining
• Ensure proper preparation and presentation of all items
• Greet and briefly converse with guests in room while delivering trolleys/meals
• Set up table and serve food from trolley in accordance to departmental standards and procedures
• Uncover and present food to ensure that all items are correctly received
• Answer enquiries with regards to In Villa Dining and responds to requests for additional F&B services
• Up-sell and promote food and beverage offers at every available opportunity
• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
• Break down trays and trolleys at stewarding area
• Clean work station including room service trolleys, hot boxes and room service shelves
• Maintain department's service and storage areas in a clean and tidy condition
• Ensure that work station is stocked with appropriate condiments at all times
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
• Assist other Food & Beverage outlets with their operations during peak times or when required
• Fully responsible for setting up Destination dining, and create a "WOW EXPERIENCE"

Qualifications

• College diploma or equivalent qualifications
• Minimum of 2 years of similar experience
• Past experience of working in the Maldives
• Good reading, writing and oral proficiency in English language
• Able to speak additional language will be an advantage

Benefits

• Employee benefit card offering discounted rates in Accor Hotels Worldwide
• Develop your talent through learning programs by Academy Accor
• Opportunity to grow within your property and across the world!
• Ability to contribute to local community and make a difference through our Corporate Social Responsibility activities