ITSD - Business Systems Analyst I

About the role

The job provides business systems process analysis, project management, training, and quality assurance services in support of court technology. Duties include analyzing and documenting business processes and systems with project teams to elicit and document current and future functional requirements, providing in-person support and training to judicial staff, performing software application testing and functional validations, and developing training materials on court software applications.

Responsibilities

• Conducts analysis of current business procedures and processes to identify improvement opportunities or align technology and practices to business changes.
• Participates in meetings and leads process mapping and requirements sessions with business owners to understand policies, work procedures, and operational methods and translate those into functional specifications.
• Performs analysis of business processes and business-to-system procedures in support of software development projects.
• Provides in-person services to judicial staff in support of the VIP service-delivery program for onboarding and in response to service tickets.
• Evaluates information systems and operating procedures for efficiency, accuracy and security.
• Reviews current documentation of procedures and interacts directly with customers to determine current, undocumented practices and processes, and validate user requirements.
• Documents data needs such as customer objectives, workflow, decision-making junctions, areas of redundancy in information flow, employee roles, assumptions, and statistics on the work performed.
• Develops new approaches to performing work including where technology and software can support new requirements.
• Writes software requirement specifications in support of recommendations, user needs and program functions.
• Determines and recommends improvements in current operating standards and implementation of system changes.
• Develops use cases/test plans/criteria and performs and coordinates software regression testing.
• Develops customer documentation including quick reference guides, user manuals, and training materials in a variety of formats.
• Participates in the planning, developing, scheduling, and delivery of training for court systems.
• Captures and documents complex system functionality and data flow models.
• Coordinates the bundling and scheduling of code migration changes.
• Responds to help desk tickets as assigned.
• Performs case management system security administration duties.
• Participates in special project initiatives.
• Performs other related duties and projects as assigned.

Requirements

• A Bachelor’s degree with a major in computer science, management information systems, or a related field and three (3) years of experience in business systems analysis or similar responsibilities; OR, any equivalent combination of experience and/or education approved by Human Resources.

Skills

• Project management skills to plan, coordinate, and lead multiple activities and projects, including tracking deadlines and results.
• Skills developing comprehensive use cases and test plans and performing and coordinating software regression testing.
• Skills performing business process analysis and creating business requirements documentation.
• Excellent overall communication skills verbally, in written form, and in delivering presentations.
• Ability to communicate effectively with a wide variety of users including judges, court management, and other team members and stakeholders.
• Ability to work independently and in a team environment.
• Analytical skills to effectively complete issue identification, resolution, and to thoroughly document complex system functionality and data flow models.
• Ability to translate new or modified business needs and requirements from the user community to other IT resources.
• Ability to create agendas, lead meetings, and follow-up on action items.
• Ability to provide support for application and system security, create, modify or disable user accounts; verify user security levels, and generate security reports.