ITS Technician

About the role

We are seeking a skilled ITS Technician to maintain, install, and troubleshoot Intelligent Transportation Systems, ensuring efficiency, safety, and reliability of traffic management systems such as traffic signals, dynamic message signs, cameras, network equipment, and other ITS infrastructure. The role involves working with contractors, training users, and performing periodic maintenance of ITS and TAPCO‑made products.

Pay

Pay rate will be based on experience. Sign‑on bonuses are paid in installments: $1,000 after successful completion of 90 days of continuous employment, with the remaining balance after successful completion of 180 days. Employment must be active and in good standing on payout dates.

Benefits

• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four weeks of Paid Parental Leave with no waiting period
• 401(k) Plan with generous employer match and fully vested from day one
• Company‑funded PPE
• Company‑funded Short‑Term Disability
• Health, Vision, and Dental insurance
• Quarterly company events and lunches
• Opportunity to join the Fun or Safety Committee

Responsibilities

• Perform installation, maintenance, and repairs on a wide variety of electronic, computer, communication, network, and other systems.
• Safely operate related tools and equipment.
• Operate related computer systems and software.
• Provide technical phone support to customers, contractors, distributors, and TAPCO employees.
• Troubleshoot and repair equipment, including diagnosing electronic failures to the board level.
• Maintain accurate records and prepare field reports.
• Communicate effectively and maintain working relationships with employees, contractors, and customers.
• Implement and manage software and firmware changes.
• Install new software and hardware onto various devices such as PCs and proprietary hardware.
• Configure and operate software programs that control products serviced by TAPCO.
• Potential travel outside the state of Wisconsin.

Requirements

• Associate’s degree in electronics or equivalent on‑the‑job experience.
• Two years of industry experience in field service and troubleshooting.
• Good working knowledge of computers, networking, AC/DC electrical systems, and fiber optics (preferred).