ITS Field Technician

Responsibilities

• Maintain client relations by communicating with and training customers on the use of deployed systems.
• Work with people from other areas of the company to resolve any technical, design or functional issues.
• Provide unparalleled solutions-based service excellence during all interactions with others.
• Accurately and detail record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting.
• (a web-based service ticket reporting tool).
• Aid in the installation and integration of new and replacement equipment as required.
• Assist with the integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
• Perform routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
• Conduct post-installation drawing and specification reviews for site compliance verifications and corrections as needed.

Qualifications

• Education and Experience: Degree, Diploma, or Certificate in electronics technology and/or equivalent work experience.
• Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters, crimping pliers, screwdrivers, soldering irons, and wrenches.
• Valid passport and ability to travel throughout the region.
• Valid Drivers’ License with a clean driving record.
• General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment.
• Ability to work with Microsoft Office 365 (Excel, Word, Outlook, Teams etc.).
• Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade.

Other Attributes

• Excellent work record of self-motivation, judgment, productivity, and safety.
• Ability to work with minimal supervision in a demanding environment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Self-motivated with good organization and time management skills.
• Ability to lift 65 lbs.
• Work outdoors, in all weather for extended periods of time.