ITS Coordinator

About the role

WeDriveU is the leader in shared mobility solutions that connect communities, campuses, and workplaces. The IT Support Coordinator will be the third level of desktop support for all WeDriveU users, with help from the greater IT team. This person will be the point of contact between multiple vendors that support technological tools used by WeDriveU employees. They will also oversee the BI infrastructure for client-facing reporting and assist the customer success team with reports for our clients.

Responsibilities

• Assist all users with any IT-related issues utilizing the company’s ticketing system
• Provide Level 3 support for users, assisting with software installation and troubleshooting hardware specific to WeDriveU
• Configure all new equipment including installation and updating of software, as well as troubleshooting network connections
• Manage AWS environment and work with Finance and Customer Success departments
• Resolve incidents with all printers, copiers, and scanners for each location, nationwide
• Maintain telecom infrastructure for each location, nationwide (internet service providers, Comcast, Verizon, radio networks, locally)

Requirements

• 3–5 years of desktop support experience
• Strong communication and interpersonal skills
• Vendor management for all IT cloud-based platforms (Zoom, DocuSign, Trillo, etc.)
• Experience with Lenovo and Dell hardware
• Thorough knowledge and experience in Windows Desktop OS and Windows Server
• A+ Certification is required
• Bachelor’s degree is preferred

Qualifications

• Net+, Windows+, and higher certifications highly preferred
• Experience with AWS, Tableau, and Snowflake is preferred
• Clear understanding of LAN/WAN, TCP/IP, and SQL is preferred

Benefits

• Exceptional medical, dental, vision, and life insurance benefits
• Competitive compensation packages
• 401(k) with 4% employer match
• Financial wellness tool
• Commuter benefits
• Employee Assistance Program (EAP)
• PTO for part-time and full-time positions
• Paid holidays
• Pet & legal insurance
• On-the-job training and skills development
• Internal transfer opportunities for career growth