IT Coordinator

About the role

This on-site role is responsible for assisting end-users, managing IT infrastructure, maintaining internal and external systems, and assessing future technology needs to enhance operations.

Responsibilities

• On site in Knoxville TN and Cleveland TN (50/50 split between campuses)
• Knoxville Campus address: 10820 Parkside Dr, Knoxville, TN 37934
• Cleveland Campus address: 2305 Chambliss Ave NW, Cleveland, TN 37311
• Network & System Administration
  • Oversee, install, manage, and maintain Jersey College's IT network, ensuring system security and efficiency.
  • Maintain operational integrity of all information technology equipment and software.
  • Administer and monitor internal servers, intranet, and extranet sites.
• Help Desk Support
  • Provide technical support to faculty, staff, and students, troubleshooting hardware, software, and network issues.
  • Manage the IT help desk, ensuring timely resolution of support requests.
• IT Training & User Support
  • Develop and conduct training for faculty, staff, and students on IT systems and best practices.
  • Create user-friendly documentation and resources to improve technology adoption and efficiency.
• Technology Assessment & Strategy
  • Evaluate emerging technologies and recommend relevant solutions to enhance the institution’s IT infrastructure.
  • Ensure compliance with IT policies and best practices.
• Collaborate with internal teams and vendors to optimize IT solutions.
• Perform other duties as assigned.

Qualifications

• Strong problem-solving and troubleshooting skills.
• Ability to communicate technical information clearly to non-technical users.
• Excellent organizational and time-management skills.
• Detail-oriented with the ability to manage multiple priorities.
• Strong customer service, listening, and teamwork skills.
• Proactive, approachable, and passionate about helping others.