Jobs · Customer Service

Itinerary Coordinator

Xplore World Agency · United States · 2 mo ago
RemoteRemoteCustomer Service$43k–$69k/yrFull-time

This is a 100% remote, full-time role open to candidates in the United States. The position supports travel planning, reservations, traveler support, supplier coordination, itinerary, and booking workflows.

Responsibilities

  • Support booking, reservation, itinerary, traveler-service, or travel-operations tasks.
  • Maintain accurate traveler, booking, schedule, supplier, and service records across approved systems and shared workflows.
  • Research or verify travel options, availability, requirements, or service details and organize findings for clear decision-making.
  • Communicate confirmations, changes, exceptions, and next steps professionally with travelers, customers, suppliers, or internal teams.
  • Resolve routine travel-service issues using documented procedures and escalate complex changes while preserving a clear activity record.

Requirements

  • Demonstrated ability to perform itinerary coordination work, or closely related training/experience, with reliable accuracy and follow-through.
  • Comfort using common remote-work tools, web-based systems, spreadsheets, email, shared documents, and role-appropriate business software.
  • Clear written and verbal communication skills, including the ability to document questions, decisions, status, and exceptions.
  • Strong attention to detail and the ability to manage deadlines, repetitive tasks, or multiple priorities without losing record quality.
  • Authorization to work in the United States and the ability to maintain a reliable internet connection and suitable private workspace for this remote position.

Skills

  • Quality Assurance
  • Destination Research
  • Supplier Coordination
  • Travel Documentation
  • Travel Planning
  • Guest Support
  • Data Entry
  • Time Management

Pay

Base compensation: $43,000–$69,000 per year, depending on experience and demonstrated role alignment.

Schedule

Full-time, 100% remote within the United States.

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