ITAM Analyst III

About the role

The ITAM Analyst III – Software Asset Management supports Client's Software Asset Management modernization by managing and improving software contract, entitlement, renewal, usage, ownership, compliance, and vendor data. This role supports software cost optimization, tool rationalization, governed intake, renewal readiness, audit preparation, vendor governance, SAM reporting, and CMDB alignment.

Responsibilities

• Manage and improve software asset management activities across the full software lifecycle, including intake, request, approval, procurement support, assignment, entitlement tracking, renewal, reclamation, retirement, and compliance review.
• Maintain accurate software asset records, including licenses, entitlements, subscriptions, renewals, service agreements, contracts, warranties, vendor contacts, application owners, ownership fields, usage data, and lifecycle information.
• Track and update software ownership, usage, assignment, entitlement, renewal status, contract terms, license type, and compliance status to improve visibility and governance.
• Analyze software asset data to identify unused licenses, duplicate applications, renewal risks, data gaps, compliance issues, shadow IT indicators, and cost optimization opportunities.
• Support software request and fulfillment processes by validating entitlement availability, approval status, licensing requirements, ownership, compliance restrictions, and provisioning readiness.
• Perform software license reconciliation, usage review, exception reporting, audit evidence gathering, and SLA Health Check activities.
• Generate and distribute software reports, compliance reports, renewal reports, usage reports, lifecycle status reports, vendor performance reports, and trend analyses to support decision-making across ITAM and Technology teams.
• Identify software eligible for reclamation, reuse, renewal adjustment, retirement, consolidation, rationalization, or cost optimization.
• Support vendor governance activities, including software catalog updates, renewal tracking, SLA review, billing accuracy reviews, contract validation, vendor performance reporting, and service performance reporting.
• Collaborate with ITAM, Procurement, Finance, Security, Legal, Workforce, Endpoint, Support Center, Product, application owners, and vendor teams to resolve software asset issues and improve lifecycle processes.
• Maintain and improve processes related to software asset management, software compliance, CMDB alignment, vendor governance, software intake, and audit readiness.
• Identify process gaps and recommend improvements that reduce manual work, improve software data quality, increase automation, and strengthen license governance.
• Support high-risk vendor and software title reviews by validating licensing compliance, renewal readiness, ownership, usage, security review status, and shadow IT exposure.

Qualifications

• 5+ years of ITAM Analyst experience with Flexara.
• Strong critical thinking and communication skills.