ITAM Analyst III

Key Responsibilities

• Manage software assets throughout the full lifecycle, including intake, request, approval, procurement support, assignment, entitlement tracking, renewal, reclamation, retirement, and compliance review.
• Maintain accurate software asset records, including licenses, subscriptions, entitlements, contracts, service agreements, renewal dates, vendor information, ownership records, and lifecycle data.
• Analyze software asset data to identify utilization trends, compliance risks, renewal concerns, cost optimization opportunities, duplicate applications, and software governance gaps.
• Perform software license reconciliation, entitlement validation, compliance reviews, audit evidence gathering, usage analysis, and exception reporting.
• Generate and distribute reports on software inventory, license utilization, compliance status, renewals, vendor performance, software lifecycle status, and operational metrics.
• Support vendor governance activities, including contract validation, invoice reviews, software catalog maintenance, billing accuracy reviews, vendor performance tracking, and renewal coordination.
• Collaborate with cross-functional stakeholders to resolve software asset issues and improve software lifecycle management processes.
• Support CMDB alignment initiatives by improving software asset data quality, ownership records, entitlement accuracy, and lifecycle visibility.
• Identify process improvement opportunities that reduce manual effort, increase automation, improve reporting accuracy, and strengthen software governance.
• Contribute to knowledge articles, standard operating procedures, training materials, and software asset management documentation.
• Provide high-quality support for software-related inquiries, escalations, renewals, audits, true-ups, reclamation initiatives, and special projects.

Requirements

• 5+ years of experience in Software Asset Management (SAM), IT Asset Management (ITAM), software licensing, SaaS administration, technology operations, procurement support, vendor management, or related disciplines.
• Experience managing software assets across the full lifecycle, including request, approval, assignment, renewal, reclamation, retirement, and compliance review.
• Strong understanding of software licensing, subscriptions, entitlements, service agreements, contracts, and renewal management.
• Experience supporting software request processes, license assignment, utilization reviews, entitlement tracking, and compliance activities.
• Ability to analyze software asset data, identify discrepancies, investigate issues, document findings, and recommend corrective actions.
• Experience working with cross-functional teams, vendors, and business stakeholders in a collaborative environment.
• Strong written and verbal communication skills with the ability to prepare reports, maintain documentation, and communicate complex information clearly.
• Strong organizational skills with the ability to manage multiple priorities, work independently, and consistently follow through on deliverables.
• Understanding of audit readiness, compliance controls, risk identification, and software governance practices.

Preferred Qualifications

• Experience supporting enterprise Software Asset Management modernization initiatives.
• Exposure to software audit activities, true-ups, vendor reviews, and software rationalization programs.
• Experience with SaaS management practices and software utilization optimization.
• Familiarity with CMDB data quality initiatives and software asset governance frameworks.
• Experience supporting workflow automation, AI-enabled operational solutions, or process orchestration initiatives.
• Familiarity with software discovery platforms, software metering tools, reporting dashboards, and software governance technologies.
• Experience supporting vendor accountability, cost optimization initiatives, and operational improvement programs within large enterprise environments.

Skills

• Software Asset Management (SAM)
• Software Licensing & Compliance
• Licence Reconciliation & Entitlement Management
• Vendor & Renewal Management
• CMDB & Asset Data Governance
• SaaS Administration & Optimization
• Reporting & Data Analysis
• Audit Readiness & Risk Management
• Process Improvement & Automation
• Cross-Functional Stakeholder Collaboration

Education

• Bachelor’s degree in Information Technology, Business, Computer Science, Information Systems, Asset Management, Supply Chain, or a related field preferred.
• Equivalent combination of education, certifications, and relevant professional experience will be considered.